Joseph Craighead
Hendersonville
Summary
Dependable Engineering student with solid background in CAD with over three years of CAD education, while completing drafts in a timely manner, and a proficient understanding of complex math. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Groundskeeper
Knolls Home for the Aged
01.2021 - 03.2024
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Managed comprehensive grounds maintenance schedules for optimal productivity and costeffectiveness.
- Increased property value by implementing seasonal landscape designs and installations.
Student
Tennessee Technological University
01.2016 - 05.2020
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Delivery Driver
Papa Johns
01.2014 - 07.2015
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Stocker
Dollar Tree
03.2011 - 01.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Front Office Manager
Food Lion
01.2008 - 07.2011
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coached employees through day-to-day work and complex problems.
Student
Volunteer State Community College
08.2008 - 05.2011
- Utilized professor office hours to clarify topics needing elaboration.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Education
Civil Engineering
Tennessee Technological University
Cookeville, TN12-2026
Engineering
Volunteer State Community College
Gallatin, TN05-2011
Skills
- Over three years of CAD training
- Proficient in solving complex math problems
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Diligent worker
Certification
LEED Certified
Timeline
Delivery Driver
DoorDash
05.2024 - Current
Groundskeeper
Knolls Home for the Aged
01.2021 - 03.2024
Student
Tennessee Technological University
01.2016 - 05.2020
Delivery Driver
Papa Johns
01.2014 - 07.2015
Stocker
Dollar Tree
03.2011 - 01.2015
Student
Volunteer State Community College
08.2008 - 05.2011
Front Office Manager
Food Lion
01.2008 - 07.2011
Civil Engineering
Tennessee Technological University
Engineering
Volunteer State Community College