Joseph Cruz
Boca Raton
Summary
Accomplished and highly motivated food runner and server with three years of experience in the hospitality industry, specializing in delivering exceptional service in fast-paced, high-end dining environments. First started my my career at Naked Taco, where I developed a strong foundation in efficient service and customer engagement, and then moved to Pink Steak Steakhouse. At Pink Steak, I have refined my proficiency in upscale dining, with a deep understanding of premium steak cuts, wine pairings, and meticulous attention to detail. Demonstrated ability to manage multiple responsibilities with precision, ensuring timely and accurate food delivery while consistently enhancing the guest experience. Committed to maintaining the highest standards of professionalism, collaboration, and service excellence.
Overview
3
3
years of professional experience
Work History
Food Runner and Server
Pink Steak
12.2023 - Current
- Part of the Grand Opening Team For Pink Steak
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- POS System Operation: Skilled in handling orders and processing payments using various POS systems (e.g., toast)
- Provided outstanding service to multiple tables per shift in a high-end steakhouse environment, ensuring prompt order taking, delivery, and satisfaction.
- Guided customers through the menu, offering detailed descriptions of steaks, side dishes, and wine pairings.
- Expertly suggested upsells, boosting sales each shift through wine and dessert recommendations.
- Maintained thorough knowledge of steak preparation methods, allergens, and dietary.
Server and Food Runner
Naked Taco
05.2022 - 11.2023
- Memorized dining room floor plans and understood seat number system.
- Double-checked meals placed in window against customer tickets for accuracy.
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded quickly to customer concerns and escalated major issues to management.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
West Boca Raton Community High School Adult Education Center
Boca Raton, FL05.2023
Skills
- Customer Service Excellence: Anticipates guest needs and delivers a superior dining experience
- Menu Knowledge: Expertise in steak cuts, cooking techniques, and wine pairings
- Upselling and Suggestive Selling: Proven ability to increase check averages by suggesting wine pairings, sides, and desserts
- Fluent in English and Spanish
- Food Preparation
Opening and Closing Procedures - Teamwork and collaboration
- Multi-tasking and Time Management: Effectively balances multiple tables, ensuring prompt and efficient service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Food Runner and Server
Pink Steak
12.2023 - Current
Server and Food Runner
Naked Taco
05.2022 - 11.2023
High School Diploma -
West Boca Raton Community High School Adult Education Center