Joseph Cruz
Dallas,TX
Summary
Experienced Infantryman offering 3 years of experience with United States Army. Solid communication, planning and problem-solving abilities. Outstanding team collaboration and leadership skills. Knowledgeable mover driven to exceed expectations in all areas with resourcefulness and problem solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high demands days. There has never been a time where a team member or superior had to worry about me being late. When it comes to working i am very dependable and time management is a big deal to me. Developed skills in hands-on, customer-focused environment, adaptability, fast paced environments, looking to transition into new field. Specialized in identifying and resolving pest issues and maintaining safety standards. Seeking to bring problem-solving and customer service skills to different professional setting.
Overview
8
8
years of professional experience
Work History
Pest Control Apprentice
Barefoot Mosquito & Pest Control
07.2024 - 11.2024
- Assisted in the development of customized pest management plans for various clients, resulting in tailored and effective solutions.
- Reduced pest infestations by conducting thorough inspections and identifying potential problem areas.
- Maintained detailed records of all service visits to facilitate accurate tracking of treatment outcomes over time.
- Efficiently managed time between multiple appointments while ensuring each visit was thorough and complete.
- Supported an excellent company reputation through professional appearance, punctuality, and quality workmanship on every assignment.
- Increased client retention by maintaining open communication lines and addressing concerns promptly.
- Demonstrated a commitment to continuous improvement by actively seeking feedback from mentors, colleagues, and clients for self-improvement purposes.
- Optimized chemical application techniques for maximum efficacy while minimizing environmental impact.
- Collaborated closely with senior technicians to develop skills in specialized treatment methods for unique or challenging infestations.
- Minimized property damage through early detection of pest activity and prompt implementation of control measures.
- Contributed to business growth with exceptional customer service, leading to repeat business and referrals from satisfied clients.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Improved customer satisfaction by providing professional, timely, and effective pest control services.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Sheet Metal Worker
Skinner
03.2023 - 06.2024
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
- Maintained a clean and organized workspace, promoting an efficient and safe working environment for all staff members.
- Provided support in the repair or modification of existing structures or systems using expert knowledge in sheet metal work.
- Demonstrated expertise in various techniques such as bending, rolling, forming, cutting, punching, drilling, riveting, soldering, and brazing of sheet metal materials.
- Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
Infantryman
Army
01.2021 - 03.2023
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Developed defensive positions to protect against enemy attacks.
- Moved quickly on foot carrying as much as any pounds to reinforce formations and carry out attacks.
- Set up combat positions and deployed forward weaponry in support of overall combat mission.
- Coordinated fire support activities with other units on the battlefield.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Established defensive positions to protect against enemy forces.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Facilitated rapid response to orders, improving operational efficiency.
- Provided first aid and immediate care in field conditions, enhancing team resilience.
- Proven ability to learn quickly and adapt to new situations.
Cashier/Customer Service Representative
Wal-Mart Supercenter
01.2019 - 04.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with merchandise when needed.
- Built and maintained productive relationships with employees.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier/Customer Sales Representative
Fiesta Market
05.2018 - 10.2018
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sheet Metal Duct Installer
TD Industries
05.2017 - 08.2017
- Secured ductwork with screws or rivets at designated points along its length.
- Installed metal ducts in accordance with blueprints and specifications.
- Communicated effectively with team members throughout job assignments.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Drilled holes in ductwork for mounting supports and hangers.
- Connected exhaust hoods, fans, dampers, and other accessories as required.
- Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
- Achieved maximum efficiency by working with large crews to install ductwork in existing and new builds.
- Ensured that all safety regulations were followed during installation process.
- Operated heavy machinery to prepare metal products according to customer specifications.
Education
Infantryman - Military
United States Army Infantry School, Fort Benning
Fort Benning, GA06-2021
High School Diploma -
WW Samuell High School
Dallas, TX05-2019
Skills
- Tactical Operations
- Weapons Systems
- Managing Safety Gear
- Safety Guidelines
- Training Leadership
- Guest Services
- Customer Complaint Resolution
- Customer Service
- POS System Operation
- Duct Fabrication
- Product Assembly
- Attention to Detail
- Team Building
- Organization and Time Management
- Pest inspection
- Pest monitoring
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Decision-making
Languages
English
Full Professional
Spanish
Professional
Contact
Dallas, TX 75227
Education and Training
Fort Benning, GA,other,Dallas, TX,other
Timeline
Pest Control Apprentice
Barefoot Mosquito & Pest Control
07.2024 - 11.2024
Sheet Metal Worker
Skinner
03.2023 - 06.2024
Infantryman
Army
01.2021 - 03.2023
Cashier/Customer Service Representative
Wal-Mart Supercenter
01.2019 - 04.2019
Cashier/Customer Sales Representative
Fiesta Market
05.2018 - 10.2018
Sheet Metal Duct Installer
TD Industries
05.2017 - 08.2017
Infantryman - Military
United States Army Infantry School, Fort Benning
High School Diploma -
WW Samuell High School
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