JOSEPH C. SPANO
North Port,FL
Summary
Results-driven Inside Sales Representative with over 10 years of experience in driving sales growth and enhancing customer satisfaction. Proficient in data entry, customer service, logistics, and inventory control. Adept at managing client relationships, streamlining operations, and ensuring seamless order fulfillment. Known for exceptional communication skills, attention to detail, and a proactive approach to problem-solving. Committed to delivering high-quality service and achieving company objective
Overview
12
12
years of professional experience
Work History
Operations Specialist
Metal Roofing Center
04.2023 - Current
- Inside sales, customer service, sales orders, following up with customers on sale inquiries
- Oversee warehouse team, production, and order fulfilling for accuracy and timely delivery
- Receive deliveries and track inventory
- Organize and keep control of the monthly Inventory
- Train and supervise new drivers and warehouse staff
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Class B CDL Lead Driver
Coastal Roofing Supply
01.2022 - 01.2023
- Delivered roofing supplies to job sites and construction companies
- Assisted with logistics and planning routes for other drivers using Descartes software
- Planned orders and coordinated truck loaders
- Worked with warehouse staff to control inventory
- Forklift certified
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Route Sales Representative
Primo Waters North America
01.2019 - 01.2022
- Delivered water, coffee, and other beverage products to customers in assigned territory
- Set up and installed coolers and coffee machines
- Client list consisting of over 800 customers
- Used Geocoding for daily routing
Route Sales Representative
Nestle Waters of North America
01.2013 - 01.2019
- Serviced all routed customers, provided pre-ordered products and to 'up-sell' additional products of interest to up to 600 residential, retail and commercial customers in a safe and productive manner
- Accomplishments: I was hired as a 'floater' employee and promoted to Route Sales in three months due to my sales record
Education
AS - Business Administration
State College of Florida
Venice, FLSkills
- Microsoft Office Suite
- Quickbooks
- ADP Workforce now
- Descartes
- Class B Driver (Air brakes endorsement)
- Forklift
- Donkey
- Operational efficiency
- Planning and coordination
- Operations coordination
- Process planning
- Logistics management
- Experience in leadership
Timeline
Operations Specialist
Metal Roofing Center
04.2023 - Current
Class B CDL Lead Driver
Coastal Roofing Supply
01.2022 - 01.2023
Route Sales Representative
Primo Waters North America
01.2019 - 01.2022
Route Sales Representative
Nestle Waters of North America
01.2013 - 01.2019
AS - Business Administration
State College of Florida
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