Joseph Cummings
Washington,DC
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor/Inspector
Conrad Hotels & Resorts
12.2023 - Current
- As a Housekeeping Supervisor I am responsible for ensuring the department achieves the highest degree of service delivery through effective communication and follow up. Leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service. I also knowledgeable with using the following systems Opera Rex, Kipsu, OnQ, HotSos and Microsoft Outlook
Corporal Officer
Allied Universal
01.2023 - Current
- Provide supervisory services by assigning work activities, monitoring work activities via radio traffic, providing direction and guidance to subordinates, relaying necessary information to oncoming shifts, and investigating possible breeches of policy, procedures, rules and regulations. Patrol assigned areas in radio dispatched cars, or on foot. Train probationary officers by reviewing work performed, offering feedback and developmental advice, evaluating overall performance level and documenting performance. Document observations and actions by completing an unusual incident or major incident report. Inspect, give instructions to and assign beat accordingly.
- Assist officers in preparing reports in cases for trial with local law enforcement and may personally appear in court, if needed. Provide ongoing support to staff and assist with problem-solving while demonstrating how customer service shall be provided.
Houseman (part-time)
Courtyard by Marriott
04.2022 - 12.2022
- Greeted guest(s) in a professional and welcoming manner. Answered requests from guests to ensure excellent customer service or problem-solve. Entered guest rooms by adhering to proper procedures.
- Provided clean linens and dispose dirty ones. Loaded cart with supplies & move it to the required area.
- Folded linens, make beds, & ensure bathrooms are clean. Replaced used amenities in guest rooms.
- Checked all room appliances to ensure they are in working condition. Adjusted furniture, desk items, & appliances when necessary. Carried out floor care duties in hallway & guest rooms. Dusted furnishings and walls and removed marks from them. Immediately, reported any safety hazards, injuries, maintenance problems, or accidents.
Unarmed SPO Officer
A.T. Protective Services, LLC
05.2021 - 12.2022
- Inspected buildings and adjacent grounds to prevent unauthorized removal of property and access to restricted areas. Checked and secured exterior of building’s entrances and windows; detected and apprehended unauthorized personnel; and noted any unusual appearance or deviation from normal operations. Made rounds on foot (roving patrol) or occasionally by car. Screened persons, vehicles, packages, and other items, both electronically and physically to ensure safety, if necessary. Operated metal detectors, X-rayed machines and Closed-Circuit Television (CCTV), in addition to other electronic security devices. Aided visitors by answering questions and providing directions.
- Responded to reports of crimes within the jurisdiction of authority. For offenses not within the jurisdictional, making immediate notification to the D.C. Metropolitan Police (MPD) of the offense and action taken. Maintenance of a daily activity log of incidents and provided reports, upon request.
- Responded to staff and the general public regarding security related questions (lost and found, etc.) amid other related duties.
Houseman/Housekeeping / Operations Supervisor
Hyatt Place National Mall
10.2015 - 12.2021
- Managed a team of at least 20 or more and provided on-the-job training and orientation. Assigned housekeeping tasks to staff and inspected work to ensure the prescribed standards of cleanliness are met. Scheduled staff shifts and organized replacements as required. Investigated and addressed complaints regarding poor housekeeping service. Took inventory of cleaning supplies and ordered stock, as needed. Issued cleaning supplies and equipment to housekeeping staff. Screened housekeeping applicants and recommended promotions, transfers, and dismissals. Performed various cleaning duties in instances of staff shortages. Logged and returned guests lost and found or misplaced items left behind at the hotel.
Produce Team Member (Georgetown)
Whole Foods
10.2014 - 10.2015
- Ensured a fresh and appealing display by keeping cases and shelves cleaned and well stocked.
- Monitored and prevented spoilage and communicated waste to buyers. Completed spoilage, sampling, temperature, and sweep worksheets as required. Cut and packaged fruit and vegetables to ensure aesthetic presentation for sale. Assisted with periodic inventory checks. Maintained a professional and groomed appearance ready to work. Provided excellent customer service and addressed needs of customers in a timely and effective manner. Maintained a clean and sanitary working and shopping environment in accordance with WFM cleanliness and safety standards. Named the “Guacamole King” for making the best Guacamole amongst my peers.
Laundry Supervisor
Unique Residential Care Center
07.2009 - 07.2014
- Established cleaning schedules and ensured schedules were followed by housekeeping staff.
- Controlled workflow by coordinating work assignments with laundry manager. Responded to all guest requests in an accurate and timely manner. Operated and maintained washing machines, extractors, mangles, and presses. Monitored Inventory of cleaning supplies, terry, and linen. Worked safely, followed proper procedures when using chemical agents and supported housekeeping staff followed these procedures. Routinely performed daily laundry and/or dry-cleaning duties. Ensured that hallways are cleaned of debris, mopped, stripped and buffed following company policies and procedures.
Education
High School Diploma - undefined
Tlc Academy
Rockville, MD01.2005
Skills
- Excellent Customer Service & Communications Skills Punctual Attention to Detail Team Player Positive and Professional Attitude Problem-Solver Sound Judgment
- Ability to multi-task, interpersonal skills, great communication skills, conflict management skills, operational skills, teambuilding skills, cultural awareness skills, laundry coordination, residential cleaning, quality control, housekeeping management, guest services, scheduling and payroll, environmental services, supervising, home care and time management
- English
- Microsoft Office
- Computer skills
- Data entry
- Microsoft Excel
- Microsoft Word
- Customer service
- Guest services
- Supervising experience
- Leadership
- Team management
Certification
- Guard Card
- CPR Certification
Timeline
Housekeeping Supervisor/Inspector
Conrad Hotels & Resorts
12.2023 - Current
Corporal Officer
Allied Universal
01.2023 - Current
Houseman (part-time)
Courtyard by Marriott
04.2022 - 12.2022
Unarmed SPO Officer
A.T. Protective Services, LLC
05.2021 - 12.2022
Houseman/Housekeeping / Operations Supervisor
Hyatt Place National Mall
10.2015 - 12.2021
Produce Team Member (Georgetown)
Whole Foods
10.2014 - 10.2015
Laundry Supervisor
Unique Residential Care Center
07.2009 - 07.2014
High School Diploma - undefined
Tlc Academy
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