Joseph Cummings
Jacksonville
Summary
Results-driven professional with expertise in strategic decision-making and operational management. Proven ability to foster collaboration through strong interpersonal and supervisory skills. Recognized for adaptability in fast-paced environments, consistently meeting deadlines and contributing to organizational success. Authorized to work in the U.S. and open to relocation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida State Department Of Corrections
01.2024 - Current
- Ensured compliance with regulations by supervising inmate activities effectively.
- Identified security risks through regular inspections of facility premises.
- Mitigated emergencies by applying de-escalation techniques and crisis intervention strategies.
- Educated new officers on policies and best practices for facility operations.
- Facilitated team meetings to enhance security measures and prison safety protocols.
Member Solutions Specialist
VyStar Credit Union
06.2023 - 08.2024
- Reviews delinquency reports and collection system information to determine appropriate collection activity to effectively collect payment due from members. Contacts members to discuss delinquency. Obtains information to effect collection on accounts and make up-to-date arrangements. Follows up regularly if debt not paid current. Skip traces difficult to locate members to establish contact by reviewing all relationships in Miser, free internet sites, and skip tracing tools. Submits the account to the skip tracing team to further locate member when preliminary methods are unsuccessful.
Customer Service Representative
Heartland Hospice
08.2022 - 10.2023
- Enhanced customer service through efficient resolution of prescription inquiries.
- Educated customers on benefits, improving satisfaction and loyalty with services.
- Facilitated communication between healthcare providers and customers for accurate information.
- Addressed inquiries via phone, email, and in-person, ensuring timely resolutions.
Training Coordinator
City Electric Supply
06.2021 - 05.2022
- Enhanced operational efficiency by developing and implementing targeted training programs.
- Coordinated logistics for training sessions, ensuring timely delivery of resources.
- Tailored training programs by assessing needs through surveys and evaluations.
- Facilitated workshops and seminars, promoting collaborative learning among staff members.
- Increased employee performance by identifying and addressing skill gaps effectively.
Education
Associate's degree - Business
University of Florida
Gainesville, FL12.2025
High School Diploma -
Jean Ribault High School
Jacksonville, FL05.2021
Skills
- Experienced in document creation using Microsoft Word
- Visual communication skills
- Proficient in organization techniques
- Construction quality management
- Excel
- Conflict resolution skills
- Word
- First aid training
- Emergency response
Certification
- CCO - Certified Corrections Officer
- CPR and AED Certified
- Forklift Certified
Timeline
Correctional Officer
Florida State Department Of Corrections
01.2024 - Current
Member Solutions Specialist
VyStar Credit Union
06.2023 - 08.2024
Customer Service Representative
Heartland Hospice
08.2022 - 10.2023
Training Coordinator
City Electric Supply
06.2021 - 05.2022
Associate's degree - Business
University of Florida
High School Diploma -
Jean Ribault High School