Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joseph Cunningham

901-552-9881
Memphis,TN
Joseph Cunningham

Summary

Dynamic and dependable professional with extensive experience at Federal Express, excelling in ramp service and cargo handling. Proven problem-solver skilled in aircraft marshalling and safety compliance, enhancing team performance and operational efficiency. Recognized for exceptional communication and leadership abilities, fostering a collaborative work environment while ensuring timely and safe loading and unloading of freight.

Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.

Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through Number years of aviation experience.

Overview

33
years of professional experience

Work History

Federal Express

Ramp Agent
09.2000 - Current

Job overview

  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Conns Home Plus

Sales Associate
08.2016 - 10.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Hertz Rental Car

Parking Attendant
06.2000 - 08.2006

Job overview

  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
  • Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
  • Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
  • Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
  • Engaged with customers to provide directions and information about local amenities and attractions.
  • Contributed to team meetings with insights for improving parking services and customer experience.
  • Assisted in maintenance of parking equipment, ensuring functionality and reliability.

Kentucky Fried Chicken

Shift Manager
01.1994 - 05.2000

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Federal Express

Material Handler
03.1997 - 11.1999

Job overview

  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Taco Bell

Entry Level
05.1992 - 01.1994

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Education

Whitehaven High School
Memphis, TN

Diploma
05.1992

University Overview

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Aircraft tug operation
  • Safety procedures compliance
  • Team leadership
  • Load planning
  • Load planning communication
  • Dependable and responsible
  • Freight handling
  • Cargo handling
  • Weight/balance loading
  • Hazardous materials handling
  • Hazardous materials

Timeline

Sales Associate
Conns Home Plus
08.2016 - 10.2024
Ramp Agent
Federal Express
09.2000 - Current
Parking Attendant
Hertz Rental Car
06.2000 - 08.2006
Material Handler
Federal Express
03.1997 - 11.1999
Shift Manager
Kentucky Fried Chicken
01.1994 - 05.2000
Entry Level
Taco Bell
05.1992 - 01.1994
Whitehaven High School
Diploma

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Joseph Cunningham 901-552-9881