Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph D’Agata

Hooksett

Summary

Customer-focused Experience Supervisor with a proven track record of leading high-performing retail teams to deliver exceptional service and drive operational success. Skilled in coaching and mentoring associates to build confidence, improve product knowledge, and enhance customer engagement. Adept at resolving escalations with empathy, optimizing 5 Star, and fostering a culture of accountability and continuous improvement. Known for strategic floor management, real-time performance coaching, and aligning team efforts with business goals to elevate the overall customer journey.

Overview

12
12
years of professional experience

Work History

Experience Supervisor

Best Buy
12.2023 - Current
  • Led the Experience team to deliver seamless, personalized customer interactions across sales, services, and support touchpoints.
  • Coached associates on customer-centric behaviors, active listening, and solution-based selling to enhance satisfaction and loyalty.
  • Monitored customer feedback and 5 Star to identify trends and drive continuous improvement initiatives.
  • Collaborated with department leads to align staffing, scheduling, and floor coverage with peak traffic patterns and service goals.
  • Resolved escalated customer concerns with empathy and strategic problem-solving, turning challenges into retention opportunities.
  • Facilitated daily check ins and performance reviews to reinforce expectations, celebrate wins, and address development areas.
  • Utilized data dashboards and real-time metrics to coach in the moment and recognize high-impact behaviors.

Sales Consultant

Best Buy
06.2023 - 12.2023
  • Consistently exceeded individual and team sales targets through strategic upselling and cross-category product recommendations.
  • Leveraged deep product expertise to guide customers through complex purchasing decisions, resulting in increased conversion rates.
  • Analyzed sales metrics to identify trends and adjust strategies, improving performance and efficiency.
  • Built lasting relationships through trust, transparency, and follow-through, leading to repeat business and referrals.
  • Acted as a brand ambassador, ensuring every interaction reflected Best Buy’s commitment to service excellence.

Retail Supervisor

Best Buy
06.2021 - 12.2023
  • Supervised daily store operations across multiple departments, ensuring alignment with company standards and performance goals.
  • Led, coached, and motivated sales associates to deliver exceptional customer experiences and meet individual and team KPIs.
  • Monitored floor activity and sales metrics in real time to optimize team deployment and identify coaching opportunities.
  • Resolved escalated customer concerns with professionalism and empathy, preserving brand loyalty and satisfaction.
  • Conducted performance evaluations and provided structured feedback to support employee growth and accountability.

Home Theater Supervisor

Best Buy
08.2019 - 06.2021
  • Work directly with store management to establish individual goals, objectives and action plans designed to attain company, departmental, and personal objectives.
  • Motivate, coach, and lead the sales team to live the values while driving results.
  • Resolve complex customer issues.
  • Help to drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Drives positive growth for KPI’s.

Sales Team Leader

Best Buy
06.2017 - 08.2019
  • Assist Managers in Sales Strategy Development.
  • Keep Informed of New Products and Services.
  • Set Sales Targets and Motivate Sales Team.
  • Recruit, Train, and Coach the Sales Team.

Sales Associate

Best Buy
02.2016 - 06.2017
  • Relationship selling products, services and solutions by getting to know customers and helping solve their unique end-to-end needs.
  • Understands and executes store shrink plan.
  • Utilize all relevant sales tools to drive profitable growth.
  • Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customers can a make informed decision to complete their purchase.

Customer Service Representative

Best Buy
08.2015 - 02.2016
  • Accepted and processed returns and store pickups.
  • Completed the deposit weekly.
  • Maintain a polite, helpful, and professional manner always.
  • Provided training to new customer service agents.
  • Consulting with coworkers or managers to find the best solutions to customer issues.

Inventory/Merchandising

Best Buy
10.2013 - 08.2015
  • Efficiently received and documented physical products from trucks, ensuring accurate inventory management.
  • Successfully set planograms on time, adhering to company guidelines and utilizing available resources.
  • Picked and packed products quickly and efficiently, maintaining high productivity levels.
  • Safely loaded merchandise into customers' vehicles, providing excellent customer service.
  • Ensured products were properly secured to minimize store shrink and loss.
  • Performed clean and bright duties, maintaining a neat and organized work environment.

Education

High School Diploma -

Manchester High School West
Manchester, NH
06-2014

Skills

  • Retail employee training
  • Retail management experience
  • Sales coaching
  • Team motivation
  • Excellent sales skills
  • Energetic personality
  • Effective communication
  • Building relationships
  • Team development
  • Customer relationship management (CRM)
  • Expectation setting
  • Team performance management

Timeline

Experience Supervisor

Best Buy
12.2023 - Current

Sales Consultant

Best Buy
06.2023 - 12.2023

Retail Supervisor

Best Buy
06.2021 - 12.2023

Home Theater Supervisor

Best Buy
08.2019 - 06.2021

Sales Team Leader

Best Buy
06.2017 - 08.2019

Sales Associate

Best Buy
02.2016 - 06.2017

Customer Service Representative

Best Buy
08.2015 - 02.2016

Inventory/Merchandising

Best Buy
10.2013 - 08.2015

High School Diploma -

Manchester High School West

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