JOSEPH DALTON
North Easton,MA
Summary
Enthusiastic Business Development Officer dedicated to driving business success through smart networking and solid brand positioning. Excels at boosting online presence and customer engagement through savvy, cost-effective social media marketing. Encourages win-win negotiations to build strong partnerships and expand business reach. Resourceful Business Development helping both small and large businesses raise brand awareness and increase customer satisfaction. Spearheads efforts to capture influencer support for endorsements and social media promotion. Loves working with numbers and hard data to pick up on industry trends and guide companies down new paths for revenue growth.
Overview
20
20
years of professional experience
Work History
Business Development Officer
GROW STORE BRANDS INC.
01.2019 - Current
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support client acquisition.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Chief Operating Officer
ABLE RESTORATION INC.
01.2017 - 01.2019
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Developed and implemented recommendations for service improvement.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Led operational oversight and budgetary supervision
- Managed financial, operational and human resources to optimize business performance.
Office Manager
ADVANCED NETWORK CONNECTIONS INC.
02.2015 - 01.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Business Owner
JOE DALTON INC.
03.2004 - 05.2014
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Promoted business via social media to generate leads and maximize brand identity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Devised processes to boost long-term business success and increase profit levels.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Southeastern Regional Vocational
South Easton, MA1982
Skills
- Prospect Targeting
- Quality Control
- Research
- Proposal Writing
- Cost Management
- Relationship Building and Rapport
- Proficient in Microsoft
- Performance Metrics
- Training and Mentoring
- New Business Development
- Analytics
- Marketing
Timeline
Business Development Officer
GROW STORE BRANDS INC.
01.2019 - Current
Chief Operating Officer
ABLE RESTORATION INC.
01.2017 - 01.2019
Office Manager
ADVANCED NETWORK CONNECTIONS INC.
02.2015 - 01.2017
Business Owner
JOE DALTON INC.
03.2004 - 05.2014
High School Diploma -
Southeastern Regional Vocational
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