Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Daniel

Bell,FL

Summary

Dynamic owner and service technician at Joe Daniel's Transmission, adept at enhancing customer relations and driving profitability through strategic marketing and operational efficiency. Proven success in building lasting client relationships and improving first-time fix rates, leveraging strong communication skills and financial acumen to navigate challenges and ensure exceptional service delivery.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Owner/Service Technician

Joe Daniel's Transmission
02.1977 - 03.2022
  • Developed marketing strategies to attract and retain customers.
  • Managed daily operations to ensure efficient service delivery.
  • Provided exceptional customer support to enhance client satisfaction.
  • Coordinated inventory management to optimize stock levels.
  • Implemented cost-effective practices to improve profitability.
  • Trained staff on operational procedures and customer engagement techniques.
  • Established partnerships with local suppliers for sourcing materials.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Familiarized with technical manuals and schematics to improve problem-solving efficiency.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Education

High School Diploma -

Owen Valley High School
Spencer IN

Technical Training - Automobile And Truck Mechanics

National Technical Scools
Los Angeles, CA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Profit and loss
  • Customer service
  • Scheduling

Certification


  • Service consultant , National Institute for Automotive Service Excellance- 2014

Timeline

Owner/Service Technician

Joe Daniel's Transmission
02.1977 - 03.2022

High School Diploma -

Owen Valley High School

Technical Training - Automobile And Truck Mechanics

National Technical Scools

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Joseph Daniel