Joseph David
Katy,TX
Summary
Adept at juggling high customer volumes and crafting quality cocktails, I enhanced Union Kitchen's customer satisfaction through exceptional service and a flair for creating memorable experiences. My strong multitasking ability and engaging personality fostered loyalty among patrons, significantly contributing to a positive, team-oriented work environment. Demonstrated expertise in responsible alcohol service and payment processing.
Overview
1
1
year of professional experience
Work History
Bartender /Restaurant Server
Union Kitchen
07.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
Robert E. Lee
Houston, TX05-1987
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Payment processing
- Cash register operation
- Suggestive selling
- Professional appearance
Accomplishments
I'm a veteran of the United States Navy Submarine force. Also a real estate agent at Century 21 Western.
Timeline
Bartender /Restaurant Server
Union Kitchen
07.2023 - 11.2024
High School Diploma -
Robert E. Lee
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