Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Davis

Ontario,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm a very loyal employee. I have been at OSU for 18 years and Uhaul for a total of 14 years. I come with high recommendations.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
08.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • I have been with Uhaul for a total of 14 years.
  • Manger experience.
  • Opening and Closing procures.
  • Working with Police when necessary.

Access Control Tech 2

Ohio State University
04.2005 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • I have great relationships with all my customers
  • Running projects and working well with contractors.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Addressed routine equipment maintenance according to established schedule.

Education

Journey Man Locksmith - Locksmithing And Safe Repair

ABC Trade School
Columbus, OH
06.2007

GED -

Briggs High School
Columbus, OH
05.2005

Skills

  • Report Transcription
  • Schedule Mastery
  • Brand Representation
  • Fleet Dispatching
  • Active Listening
  • Spreadsheets
  • Microsoft Outlook
  • Closing Sales
  • Prioritization
  • Service Standard Compliance
  • Business Development Understanding
  • Quality Control
  • Lead Generation
  • Senior Leadership Support
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Administrative Support
  • Report Creation
  • Stocking and Replenishing
  • Coordination
  • Customer Consulting
  • Documentation
  • Staff Training
  • Customer Relations
  • Critical Thinking
  • Process Transactions
  • Trained in Salesforce
  • Time Management
  • Customer Relationship Management
  • Order and Refund Processing
  • Microsoft Windows
  • Microsoft Excel
  • Social Perceptiveness

Timeline

Customer Service Representative

Uhaul Moving And Storage
08.2018 - Current

Access Control Tech 2

Ohio State University
04.2005 - Current

Journey Man Locksmith - Locksmithing And Safe Repair

ABC Trade School

GED -

Briggs High School

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Joseph Davis