Joseph Davis
Tampa,FL
Summary
Dynamic Account Specialist with a proven track record at T-Mobile, excelling in account analysis and customer relationship development. Expert in billing issue resolution and enhancing client engagement, I successfully resolved 95% of escalated concerns. Trained in fostering team improvement, my background ensures top-notch service and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Account Specialist
T-Mobile
Tampa, FL
05.2023 - Current
- Performed research on various accounting topics in order to stay up-to-date with industry trends.
- Monitored accounts and upheld accuracy to assist customers in problem resolution.
- Assist customers with inquiries related to account management, billing, and troubleshooting mobile devices, ensuring high satisfaction levels.
- Handle escalated customer concerns with professionalism, successfully resolving 95% of cases without the need for further escalation.
- Collaborate with team members to improve processes and enhance customer experiences.
Customer Service Specialist
Spectrum
Tampa , FL
06.2019 - 05.2023
- Delivered exceptional customer support to cable, internet, and phone service subscribers, resolving inquiries efficiently and effectively.
- Assisted with technical troubleshooting, account setup, billing adjustments, and service upgrades.
- Handled and rectified complicated consumer concerns.
- I trained new team members on company policies, procedures, and customer interaction techniques.
Education
High School Diploma -
Continental Academy
Miramar, FL06-2013
Skills
- Account Analysis
- Terms negotiation
- Billing issue resolution
- Reporting skills
- Point of sale system
- Due diligence
- Customer relationship development
- Problem solver
- Client engagement
Timeline
Account Specialist
T-Mobile
05.2023 - Current
Customer Service Specialist
Spectrum
06.2019 - 05.2023
High School Diploma -
Continental Academy
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