Joseph Davis
West Salem,WI
Summary
Experienced professional with a versatile skill set and a passion for efficiency. Demonstrated expertise in server administration, focusing on UNIX/Linux/Windows systems. Proven track record of 9+ years in ensuring smooth operations and maintaining server security and functionality.
Overview
13
13
years of professional experience
Work History
Senior Advisor
Delta Defense, LLC
01.2022 - Current
- Delivered account membership support to hundreds of clients through chat, email, and phone interactions.
- Conducted email and chat training sessions for 30 new hires, ensuring seamless onboarding.
- Managed accounts, payments, refunds, and reporting efficiently using Salesforce.
- Resolved escalated inquiries, providing solutions and guidance to fellow advisors.
Sales Associate
SSE Music
01.2021 - 01.2022
- Processed POS transactions and rentals with accuracy and efficiency, ensuring customer satisfaction .
- Organized racks and shelves to enhance store visual appeal, engage customers, and promote targeted merchandise.
- Prepared merchandise for the sales floor by pricing and tagging items effectively.
- Built relationships with customers to encourage repeat business.
IT Administrator
RAM Systems, Inc
01.2012 - 01.2021
- Administered and managed UNIX, Linux, and Windows servers, ensuring optimal performance and reliability.
- Deployed and configured servers and workstations across offices and warehouses nationwide, meeting operational requirements.
- Delivered comprehensive system-level support for workstations, servers, tablets, printers, scanners, and iOS devices, both remotely and on-site.
- Collaborated with client IT departments to implement and configure equipment tailored to their specific needs.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
Education
Associate of Applied Science - Computer Support Specialist, Network Administration Technician
Western Technical Collage
La Crosse, WI05.2014
Technical Diploma - Computer Support Technician, Network Systems Technician
Western Technical College
La Crosse, WI05.2014
Skills
- Computer Hardware Expertise
- Technical Software Knowledge
- Professional Networking
- Information Security
- Technical Support
- Microsoft Proficiency
- Data Management with SQL
- Windows Operating Systems
- iOS Development
- Android Development
- Linux System Administration
- UNIX System Administration
- Operational Administration
- Diverse Computing Environments
- System troubleshooting
Timeline
Senior Advisor
Delta Defense, LLC
01.2022 - Current
Sales Associate
SSE Music
01.2021 - 01.2022
IT Administrator
RAM Systems, Inc
01.2012 - 01.2021
Associate of Applied Science - Computer Support Specialist, Network Administration Technician
Western Technical Collage
Technical Diploma - Computer Support Technician, Network Systems Technician
Western Technical College
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