Joseph Davis III
Arvada,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Manager
The Flats Beer Garden
Golden, CO
01.2024 - Current
- Directed recruitment, hiring, and training of new staff members.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw employee scheduling.
Bartender and Leader
O'Loughlin's Restaurant & Pub
Arnold, MD
08.2018 - 09.2023
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Delegated to bar staff to ensure an elevated customer service experience.
- Resolved customer complaints in a professional manner.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Adhered to state regulations regarding serving alcohol responsibly.
Manager
Vida Taco Bar
Severna Park, MD
06.2017 - 03.2019
- Directed recruitment, hiring, and training of new staff members.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Bachelor of Science - Environmental Management
University of Maryland Global Campus
Hyattsville, MD12-2024
Associate of Arts - Environmental Science
Anne Arundel Community College
Arnold, MD05-2022
Skills
- Marketing
- Recruiting and interviewing
- Staff training and development
- Decision-making
- Customer service
- Trend analysis
- Policy and procedure development
- Risk management
- Time management
Affiliations
- Experienced hiker, camper, and backpacker.
- Backcountry enthusiast.
- Casual athlete and runner that enjoys sports and participates in races.
- Versatile cook keen on trying new recipes and techniques.
- Tech-literate gamer that has built his own desktop PC.
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Nominated for Anne Arundel County's Best Bartender in 2021 by the Baltimore Sun.
Timeline
Manager
The Flats Beer Garden
01.2024 - Current
Bartender and Leader
O'Loughlin's Restaurant & Pub
08.2018 - 09.2023
Manager
Vida Taco Bar
06.2017 - 03.2019
Bachelor of Science - Environmental Management
University of Maryland Global Campus
Associate of Arts - Environmental Science
Anne Arundel Community College
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