Joseph DeBellis
Philadelphia,PA
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
7
7
years of professional experience
Work History
Hospitality Associate
Union League Of Philadelphia
05.2022 - Current
- Coached new team members on hotel procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Managed event bookings, including corporate meetings and social functions, ensuring seamless execution and client satisfaction.
- Sourced quality vendors to consistently reach highest care standards.
- Collaborated with the kitchen team to deliver high-quality food service during peak hours without compromising on presentation or taste.
- Organized travel arrangements for VIP guests upon request, delivering personalized attention that exceeded expectations.
Transport Specialist
Acme Fresh Market
05.2021 - 08.2021
- Improved on-time delivery rates by closely monitoring performance metrics and addressing potential issues proactively.
- Managed a team of drivers, fostering a positive work environment that emphasized safety and professionalism.
- Collaborated with warehouse staff to ensure timely loading and unloading of shipments, reducing overall turnaround time.
- Handled emergency situations calmly and effectively while prioritizing safety, minimizing the potential for accidents or delays.
- Regularly reviewed driver performance evaluations, providing constructive feedback to encourage continuous improvement.
- Analyzed data trends to identify areas for improvement in fleet management, subsequently increasing overall efficiency.
- Acted as a liaison between drivers and management, addressing concerns from both parties promptly to maintain a positive work environment.
- Facilitated regular team meetings to discuss performance metrics, safety updates, and other relevant information, keeping all staff members well-informed and engaged in their roles.
Lifeguard
Moreys Piers Beachfront Waterparks
06.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Educated patrons on safety protocols and enforced safety rules.
Contractor
DeBellis & Son's Construction
01.2017 - 01.2020
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Education
No Degree - Business Administration
Pennsylvania State University
University Park, PAAssociate of Business Administration - Business Management
Montgomery County Community College
Blue Bell, PA05.2024
Skills
- First Aid Training
- Guest Relations
- Tour Guiding
- Reservation Management
- Initiative and Self-Motivation
- Professional Appearance
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Critical Thinking
- Team Leadership
- Relationship Building
- Calm and Pleasant Demeanor
Timeline
Hospitality Associate
Union League Of Philadelphia
05.2022 - Current
Transport Specialist
Acme Fresh Market
05.2021 - 08.2021
Lifeguard
Moreys Piers Beachfront Waterparks
06.2020 - 09.2020
Contractor
DeBellis & Son's Construction
01.2017 - 01.2020
No Degree - Business Administration
Pennsylvania State University
Associate of Business Administration - Business Management
Montgomery County Community College
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