Joseph Dejesus
Norwalk,CT
Summary
Eager and adaptable worker with a proven track record of delivering exceptional customer service and achieving sales goals. Seeking opportunities to leverage diverse skills in retail, operations, and customer relationship management to contribute effectively to a dynamic team.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bloomingdale's
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Store Associate
Bloomingdale's
11.2023 - 11.2024
- Provided excellent customer service, processed transactions, and ensured customer satisfaction
- Utilized sales techniques to promote products and services, resulting in increased sales and engagement
- Managed inventory, organized displays, and contributed to store cleanliness and organization
- Actively participated in staff training sessions to improve product knowledge and sales skills
Terminal Operator
Motiva Enterprises and TransMontaigne
01.2020 - 01.2023
- Received and managed petroleum products, including transfers between terminals and from ships/barges
- Booked numbers in Terminal Management System (TMS) to track product movements and ensure accuracy
- Operated loading racks, managed truck drivers, and maintained compliance with safety regulations
- Implemented process improvements to enhance efficiency in product handling and storage
Gauger
Amspec LLC
01.2019 - 01.2020
- Conducted gauging of shore tanks in Port Everglades and sampled vessels/barges to confirm product numbers
- Collaborated with team members to ensure accurate and efficient product transfers and inventory management
- Implemented safety protocols to minimize risks during product handling and sampling procedures
- Provided training to new team members on gauging techniques and safety procedures
Education
High School Diploma -
Norwalk High School
01.2014
Skills
- Customer Service
- Sales
- Inventory Management
- Terminal Operations
- Team Collaboration
- Retail Management
- Time Management
Timeline
Sales Associate
Bloomingdale's
11.2024 - Current
Store Associate
Bloomingdale's
11.2023 - 11.2024
Terminal Operator
Motiva Enterprises and TransMontaigne
01.2020 - 01.2023
Gauger
Amspec LLC
01.2019 - 01.2020
High School Diploma -
Norwalk High School