Joseph DeJesus Jr.
Lakeland
Summary
Accomplished technician with expertise from Crown Lift Trucks, excelling in analytical problem solving and customer service excellence. Proven track record in troubleshooting and repairing industrial batteries, enhancing operational efficiency by 20%. Adept at team collaboration and independent work, consistently delivering high-quality results and driving business success through proactive solutions and strategic insights.
Overview
14
14
years of professional experience
Work History
Battery and Charger Technician
Crown Lift Trucks
09.2024 - Current
- Troubleshooted, diagnosed and repaired industrial batteries and chargers
- Performed all assigned planned maintenance on customer industrial batteries and chargers
- Maintained a service van and its inventory
- Processed paperwork after completion of each job
Roadside Assistance Tech - Battery/Tow
AAA Club Alliance
03.2023 - 09.2024
- Operated Battery Service Vehicle and variety of automotive diagnostic equipment, interpreted results and performed roadside repairs
- Safely operated electrical and mechanical equipment/tools (including but not limited to): multi-meter, air tank, jumper cables, 12 volt jump starter, lock-out tools, floor jack, air compressor, MDC computer, tire inflator, wheel lock, funnel, gas can, air impact gun, tire mallet, hand tools and lug wrenches
- Proactively and consistently closed sales and generated referral opportunities by assessing customer needs, cross selling and up selling products and services
Training Coordinator
Safran Electrical & Power
02.2022 - 01.2023
- Coordinated the training program and monitored its execution
- Closely collaborated with all departments to receive and coordinate all training activities
- Managed and maintained the software platform dedicated to the training program tracking and monitoring
- Provided regular reports on the effectiveness and efficiency of the training program, its gaps and recommendations for improvement
- Maintained all records and documentation associated with the training program schedule
- Collaborated with the operations department to identify potential training needs based on skill gaps
- Supported and delivered instructional and developmental learning activities through audio-visual material and programs
- Reviewed evaluations of training courses and provided feedback to trainers
- Lead company-wide training related programs and created a BETA against the training procedures established
Sales and Service Agent
Progressive Casualty Insurance
08.2020 - 02.2022
- Retained current customer polices
- Sold new policies for auto, home, renters, condo, motorcycle, boat and RV
- Serviced all policy products, added/removed coverage and made corrections
- Educated customers on coverages for new and current policy holders as well as endorsement packages
- Ensured customers were properly protected while cross selling and upselling products and coverage
Agent Team Member
Karen Mojka State Farm Agency
01.2020 - 05.2020
- Developed leads, scheduled appointments, identified customer needs and marketed appropriate products and services
- Provided prompt, accurate and friendly customer service
- Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
- Sold Insurance to current as well as new clients to provide guidance for further business
Auto Claims Adjuster
USAA
07.2017 - 10.2019
- Investigated, evaluated, negotiated and adjusted moderately complex auto claims
- Applied knowledge of P&C insurance industry products, services and processes
- Partnered and directed vendors and internal business partners to facilitate claims resolution
- Applied working knowledge of policy contracts and coverages
- Provided auto claims service via internal channels to members and third-party customers
- Collaborated with team members to resolve issues
Service Consultant Associate
Progressive Insurance
11.2014 - 07.2017
- Problem Solving
- Processed cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems
- Advocated for and educator on Progressive's products and services
- Utilized software applications to track, gather information, and answer inquiries
- Cross sold and upsold products
Program Specialist
Bisk Education
05.2012 - 08.2014
- Assisted prospective students in properly choosing the correct program for their needs
- Enrolled students into the program while guiding them through the entire process
- Provided quality service that allowed the student to be comfortable and confident in furthering their education through our online training programs
- Educated prospects on the field of study they wished to utilize
Education
Bachelor of Science - Elementary Education
Keiser University
Sarasota, FL03.2012
Skills
- Microsoft Office proficiency
- Team collaboration
- Interpersonal communication
- Analytical problem solving
- Diversity awareness
- Public speaking skills
- Computer literacy
- Telephone communication
- Teamwork effectiveness
- Customer service excellence
- Adaptability to change
- Independent work capability
- Service truck maintenance
- Job completion documentation
Affiliations
Grace Family Church-Volunteering
Timeline
Battery and Charger Technician
Crown Lift Trucks
09.2024 - Current
Roadside Assistance Tech - Battery/Tow
AAA Club Alliance
03.2023 - 09.2024
Training Coordinator
Safran Electrical & Power
02.2022 - 01.2023
Sales and Service Agent
Progressive Casualty Insurance
08.2020 - 02.2022
Agent Team Member
Karen Mojka State Farm Agency
01.2020 - 05.2020
Auto Claims Adjuster
USAA
07.2017 - 10.2019
Service Consultant Associate
Progressive Insurance
11.2014 - 07.2017
Program Specialist
Bisk Education
05.2012 - 08.2014
Bachelor of Science - Elementary Education
Keiser University