Joseph De La Tejera
Port Saint Lucie
Summary
With a proven track record at Norwegian Cruise Line, I excel in enhancing client satisfaction and resolving inquiries, showcasing my problem-solving skills and positive attitude. My experience spans customer service, with achievements in fostering strong relationships and efficient case management, blending hard skills in documentation with soft skills in communication.
Overview
25
25
years of professional experience
Work History
Premium Air Agent
Norwegian Cruise Line
01.2000 - 12.2024
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Salesperson
Bev Smith Kia
10.2024 - 11.2024
- Worked to build relationships with customers and built potential for additional sales.
Dental Appointment Setup
Planes Dental
09.2024 - 11.2024
- Maintained detailed records of setup procedures, documenting any changes or modifications made during operation for future reference.
Unemployment
Unemployment
06.2024 - 08.2024
Driver
Smile Again Center
01.2022 - 03.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Ensured timely delivery of goods and products.
Caregiver
Gt Independence
01.2019 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Disabilty
Disability
02.2009 - 12.2018
Travel Consultant
Best Price Cruises
03.2006 - 01.2009
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Sales Associate
QVC
12.2005 - 02.2006
- Helped customers locate products and checked store system for merchandise at other sites.
Premium Air Agent
Carnival Cruiseline
01.2005 - 09.2005
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Exchange Counselor
Interval International
02.2000 - 01.2004
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
N/A - Community Service
Ulster County Community College
Stone Ridge, NY1976
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Salesperson
Bev Smith Kia
10.2024 - 11.2024
Dental Appointment Setup
Planes Dental
09.2024 - 11.2024
Unemployment
Unemployment
06.2024 - 08.2024
Driver
Smile Again Center
01.2022 - 03.2024
Caregiver
Gt Independence
01.2019 - 01.2022
Disabilty
Disability
02.2009 - 12.2018
Travel Consultant
Best Price Cruises
03.2006 - 01.2009
Sales Associate
QVC
12.2005 - 02.2006
Premium Air Agent
Carnival Cruiseline
01.2005 - 09.2005
Exchange Counselor
Interval International
02.2000 - 01.2004
Premium Air Agent
Norwegian Cruise Line
01.2000 - 12.2024
N/A - Community Service
Ulster County Community College
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