Joseph Della Cerra

Have worked with UTA's Business Unit operational leaders as their trusted business consultant and advocate as a human capital management expert in all aspects of HR and labor relations matters. Weighed in with UTA's Business Unit Management in keep their procedures in alignment with current CBA interpretations and appropriate business practices. Furthered relationships with UTA's COO leader's to move forward UTA Way initiative's, along with their directives and visions for UTA in all Divisions. Have worked one on one with UTA's Union President & Executive Officers in listening & understanding their issues to resolve and/or minimize disputes of the CBA before they become grievances. Strategized grievance negotiations with the Director of Human Resources & Labor Relations on the CBA interpretations. Sat 2nd chair in the selecting for five different case Arbitrators. Audit and ensure UTA's "COLA" increases align with current CBA wage rate schedule deadlines for all 1700+ BU employees every 6 months. Assisted in recommendations with current HRBP's in their labor matters, interpretations and look over discipline letter while working with the HRBP's client groups. Maintain all employee seniority rank & draw list with ATU. Investigate complaints and been main correspondent as a first point of contract with ATU presidency.

Supervises a team of Operators. Schedules Operator work assignments, provides support, operator development and responds to Operator needs. Investigates accidents or incidents and system problems. Coordinates trimester bidding processes and daily dispatching activities. Develops partnerships with employees, union leadership and other departments to create positive change and help establish an enjoyable and productive work environment. Builds partnerships with businesses, community organizations and agencies to assist in identifying, coordinating and addressing transportation needs. Ensures compliance with all laws, regulations and policies.

Responsible for operating UTA passenger buses in accordance with UTA operating procedures, assuming responsibility for the safety of customers and equipment. Performs standard pre/post trip vehicle inspections. Communicates appropriate information to TCC, customers, supervisors, and others designated to receive such information. Answers questions from customers and others. Collects appropriate fare from passengers. Follows UTA guidelines, operating rules and procedures.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Oversaw budgeting process for all assigned properties managed for The Franklin Group. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled.  Managed all day-to-day activities involving tenants, subcontractors and property management. Conducted & inventoried all building maintenance supplies. Worked with the owners to identify, develop and achieve renting or investment goals and objectives.  Networked / Partnered with cross-functional contractors/vendors to address business opportunities, issues and challenges. Drafted weekly staffing calendar each week for TFG, assistant, maintenance, owners, tenants, etc. Fully abstracted all leases and entered all pertinent information into the rent manager management system.  Reviewed all leases to guarantee that tenants received the proper level of service. Prepared and submitted monthly tenant visit logs in a timely manner. Recommended clarifications and changes in program policies to the director of property management. Updated tenant and unit information to keep current in housing database. Reviewed completed all applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Maintained tenant relations with regular tenant visits and phone calls. In charge of all dispersing  of owner rents, deposits and developing associated profit & loss or invoices statements.

Managed the Salt Lake City employment department for UPS. Recruited, hired, interviewed and trained, mentored, documentation for all Salt Lake Hub Sorts and Package Car Centers including the Salt Lake City Airport new hires. Combined sort count of over 2000 employees to keep staffed. Hired, trained and documented all package car helpers for entire state of Utah during Christmas time.
In charge of running several On-Road (Package Car Driver) center operations from Ogden to Salt Lake . Responsible for up to dispatching 105 drivers including coverage routes daily with accurate deliver and pick-up packages stop counts and projected routes times to service customers. Operations manager for several AM & PM Hub Operations, including running the Salt Lake Hub shifts (Preload, Day, Twilight, Midnight sorts). Responsible for up to 300 employees on Twilight & Midnight sorts.Part of a special PAS team to develop specific route plans and part of the efficiency initiatives during the revamping of the DIAD systems.

Operated in a heavy union environment working with employees, shop stewards and union officials daily. Engaged often in holding employees accountable for their work while maintaining the business. Responsible for training and discipline of employees when needed. Engaged in discipline of employees, write ups, investigations, grievances etc. Detailed understanding of the bargaining unit contract and the practice & enforcement of it. Occasional arbitrary discussions negotiating with union officials on specific employees grievances and their respective outcomes.

Taught, trained, assembled entire two week package car training classes, speakers, meals, lodging, etc for all new drivers attending the Salt Lake City driver workshop class for the district. Responsible for the package car driver training classes for UPS both on and off car. Proficient knowledge of UPS five seeing habits and cometary. Engaged employee safety awareness & company policies and job related daily, monthly, semi and annual goals. Investigated auto crashes, documenting & write up of in-depth accident reports, including pictures, diagrams, interviews of employee(s) witnesses, in-car GPS route technologies. Worked with third party insurance adjusters, doctors and other related professions to determine root causes of accident(s).