Assistant Manager
Precision Heating & Air, LLC
Covina, CA
06.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees.
- Accounts receivables/ accounts payables matching, batching and coding
- Book keeping
- Collecting outstanding balances due
- Record information about borrowed status efforts
- Client billing and invoicing
- Reconciles pay monthly insurance
- Generate manuel checks
- Reconciles and post payments to accounts receivable system
- Ability to work well in team environment
- Extensive data entry
- Reacts under pressure well