Joseph Del Torto
Stamford,CT
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of Operations
Foresite Appraisal Services
11.2021 - 11.2023
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed approximately 50 incoming calls, emails, and texts per day from customers.
Appraisal Supervisor
Foresite Appraisal Services
11.2020 - 10.2021
- Enhanced valuation accuracy by conducting thorough research and analysis of market trends and comparable properties.
- Improved appraisal report quality through meticulous attention to detail and consistent adherence to USPAP guidelines.
- Assisted clients in making informed decisions regarding property values by providing comprehensive, well-supported appraisals.
- Developed strong reputation for delivering timely and accurate appraisals within tight deadlines, contributing to repeat client business.
- Mitigated risk exposure for lending institutions by providing unbiased and defensible appraisal reports.
- Maintained a high degree of professionalism in all communications with clients, lenders, realtors, and colleagues throughout the appraisal process.
- Continually expanded knowledge base through ongoing education courses and seminars, staying current with industry standards and best practices.
Real Estate Appraiser Trainee
Foresite Appraisal Services
02.2020 - 10.2020
- Supported senior appraisers in completing timely and accurate property valuations for various clients.
- Assisted in maintaining an organized database of properties, enabling efficient retrieval of information when needed.
- Contributed to the reduction of discrepancies in appraisal reports by double-checking data and calculations.
- Demonstrated attention to detail by carefully reviewing property records for accuracy before submission.
- Attended training sessions on legal aspects of appraising properties, providing a solid foundation for ethical practice in the profession.
- Displayed strong teamwork skills while working closely with colleagues on complex appraisal projects that required coordination among multiple parties involved.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Maintained current understanding of lender requirements and documentation guidelines.
Social Media Marketer
Self-employed
07.2018 - 09.2020
- Helped clients develop website portals and social media pages to promote businesses.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
- Utilized advanced analytics tools to measure success of campaigns, allowing for data-driven decision-making regarding future initiatives.
Education
No Degree - Sports Medicine
Southern Connecticut State University
New Haven, CTNo Degree - Business
Norwalk Community College
Norwalk, CTSkills
- Effective leader
- Interpersonal communication
- Complex problems analysis
- Relationship building
- Project management abilities
- Sales background
- Customer relationship management
- Marketing strategies
- New product integration strategies
- Staff training/development
- Report preparation
- Detail oriented
- Microsoft Office
- Data analysis
Certification
Provisional Appraiser
Affiliations
- Real Estate investing
- Fix and Flips
Timeline
Head of Operations
Foresite Appraisal Services
11.2021 - 11.2023
Appraisal Supervisor
Foresite Appraisal Services
11.2020 - 10.2021
Real Estate Appraiser Trainee
Foresite Appraisal Services
02.2020 - 10.2020
Social Media Marketer
Self-employed
07.2018 - 09.2020
No Degree - Sports Medicine
Southern Connecticut State University
No Degree - Business
Norwalk Community College