Joseph Dembinski
Grove City,OH
Summary
Specialist working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and committed to superior service being confident in interactions with individuals at all levels.
Overview
36
36
years of professional experience
Work History
Strategic Account Specialist
RR Donnelley
01.2023 - Current
- Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
- May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
- Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
- Confer with customers throughout production to keep them informed of the status of jobs.
- May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
- Coordinate production of components with other internal plants and/or external vendors as required.
- Coordinate the resolution of customer or manufacturing issues with customer jobs.
- May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job. Collect estimates for client projects.
- Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
- Tally the final production runs and work performed to assemble paperwork for billing purposes.
- Work closely with Sales in gathering new business opportunities. Collect data for QBR’s.
Strategic Account Director
Venture Solutions
01.2022 - 01.2023
- Ensure team successfully establishes, manages, and exceeds customer expectations
- Provide cross-functional leadership and represent voice of the customer at all levels of the organization.
- Communicate with peers, internal customers, management, operations & development staff to promote customer service needs and departmental standards and goals.
- Partner with Implementations, Accounting, and other areas to successfully on-board and upgrade clients.
- Consistently review and provide input on training improvements for our teams.
- Help create action plans to operationalize company goals and objectives.
- Set priorities, track activity, manage workflow, identify opportunities, and help allocate resources to meet customer deadlines and build strong business relationships.
- Act as a coach and mentor to members of the team and cross-functional partners.
- Lead complex customer and company-focused projects and deliverables.
- Develop teams’ ability to effectively present and discuss the products and services
- Accounts Payable processing.
Office Manager
Ricart Automotive
01.2021 - 01.2022
- ADP Payroll and Processed processing.
- Accounts Payable processing.
- Accounts Receivable processing
- Titles posting and transfers.
- Managed office directives and activity
Client Service Manager
Toppan Merrill Corporation
01.2015 - 01.2021
- Maintain customer satisfaction within assigned accounts
- Leads and/or ensures project deliverables
- Provide input on technology enhancements and scopes
- Assists internal and external clients on technical products or services
- Actively participate in client meetings and presentations
- Ensure that order workflow is processed in the most cost-efficient manner
- Set goals, coach, and provide training for up to 10 employees
- Acknowledge, reward and reprimand employees’ actions accordingly
Account Support Manager
Merrill Corporation
01.2007 - 01.2015
- Generate reports, correct errors, and resolve issues
- Account Billing and Invoicing
- Handle production client orders
- Lead team in training and meeting client goals
- Create custom reporting via Cognos
- Identify and lead system enhancements
- Support Direct Mail Services
- Lead project request
Customer Support Manager
National City
01.2001 - 01.2006
- Team leader over staff
- Set-up, maintenance and 24 hr monitoring of data transmissions
- Provide technical support to corporate customers and vendors
- Ensure the successful exchange of financial information
- Documents and escalate issues and record daily statistics.
- Conducted interviews, employee’s time off request, performance
Copy/Fax Center Coordinator
National City
01.1990 - 01.2001
- Team Lead
- Set-up, maintenance over Oce and Kodak High Speed Copiers
- Price spec lease and service agreements to make recommendations.
- Ensure the all request are completed and delivered to meet deadlines.
- Manage inventory and reorder replenishment stocks as needed.
Education
National City Fire Safety Coordinator -
01.1997
AIB Supervisor Certificate - undefined
Columbus State University
01.1995
High School - undefined
Bishop Ready H.S.
Columbus, Ohio01.1987
Skills
- Microsoft Word
- Adobe Professional 7 & 8
- Microsoft Office Excel
- Outlook
- Intranet
- Cognos
- Citrix systems
- Alliance / Epic
- Media Center
- Work Bench
Timeline
Strategic Account Specialist
RR Donnelley
01.2023 - Current
Strategic Account Director
Venture Solutions
01.2022 - 01.2023
Office Manager
Ricart Automotive
01.2021 - 01.2022
Client Service Manager
Toppan Merrill Corporation
01.2015 - 01.2021
Account Support Manager
Merrill Corporation
01.2007 - 01.2015
Customer Support Manager
National City
01.2001 - 01.2006
Copy/Fax Center Coordinator
National City
01.1990 - 01.2001
AIB Supervisor Certificate - undefined
Columbus State University
High School - undefined
Bishop Ready H.S.