Joseph Demma
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
House Manager
Private Family Home
Atherton, CA/ Rancho Mirage
01.1992 - 09.2022
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Collaborated with property owners or management companies on facility upgrades and renovations as needed.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Provided crisis management and intervention during emergency situations.
Limousine Chauffeur
Le Grand Affair
San Jose, CA
04.1988 - 11.1991
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.
- Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
- Participated in ongoing training opportunities related to driving techniques, safety regulations, and client relations best practices.
- Exhibited flexibility in accommodating last-minute schedule changes or route adjustments as needed.
- Effectively managed challenging situations or conflicts that arose during transportation assignments with tactful problem-solving skills.
- Adhered to all company policies while representing the brand in a positive manner during each interaction with clients.
- Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
- Safely navigated various weather conditions to minimize delays and maintain client schedules.
- Prepared vehicles for daily service by performing thorough inspections and ensuring proper maintenance was conducted.
- Assisted clients with luggage handling, contributing to a seamless travel experience.
- Maintained a pristine vehicle condition for client comfort and safety.
- Demonstrated excellent knowledge of local routes, landmarks, and traffic patterns to ensure efficient travel times.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Customer Service Representative
Hamilton Avnet
Canoga Park, CA
06.1984 - 03.1988
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pescadero High School
Pescadero, CA06.1978
Skills
- Employee Scheduling
- Event Planning
- Appointment Coordination
- Menu Planning
- Quality service
- Activities scheduling~
- Wine Knowledge
- Grocery shopping
- Personal Shopping
- Activities scheduling
Cooking, woodworking
Part of my job for 30 years was cooking for a family and their Guests. enjoyed cooking different things experimenting with recipes adding or deleting items.
woodworking has been a passion of mine for many years. Everything from refinishing antiques to making my own furniture.
Timeline
House Manager
Private Family Home
01.1992 - 09.2022
Limousine Chauffeur
Le Grand Affair
04.1988 - 11.1991
Customer Service Representative
Hamilton Avnet
06.1984 - 03.1988
High School Diploma -
Pescadero High School