Joseph Depalo
Sunrise
Summary
Detail-oriented and reliable professional with a proven ability to manage multiple priorities while fostering a positive work environment. Committed to exceeding team objectives by embracing additional responsibilities and challenges. Driven by a passion for enhancing customer satisfaction through exceptional service and support. Equipped with comprehensive knowledge of customer service best practices, consistently ensuring outstanding results and loyalty.
Overview
6
6
years of professional experience
Work History
Performance Coach
The Hive
03.2023 - Current
- Enhanced athlete performance by developing and implementing individualized training programs.
- Worked with professional , collegiate, youth, athletes and adults.
- Trained and mentored new personnel hired to fulfill various roles.
- Created a positive training environment by fostering strong relationships with athletes, coaches, and support staff.
- Helped athletes set, pursue and attain individual and team goals.
- Ensured the maintenance of a clean, organized facility by developing efficient equipment storage solutions and enforcing cleanliness standards among users.
Warehouse Associate
UPS
09.2024 - 09.2025
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 120+ pounds.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Car Detailer
Honda Rick Case
05.2022 - 09.2023
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed, waxed, and buffed vehicles bodies for professional shine.
- Assisted with inventory control measures, ensuring adequate stock levels of necessary supplies at all times.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
Shipping and Receiving Clerk
BMW Vista
08.2021 - 05.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Delivered and received shipments from various locations throughout South Florida
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Shipping and Receiving Coordinator
Vertex
03.2020 - 08.2021
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Education
Certificate - Audio Engineering
SAE Institute Miami
North Miami Beach, FL06.2017
High school diploma -
Coral Springs Christian Academy
Coral Springs, FL05.2014
Skills
- Attention to Detail
- Self-Motivated and Disciplined
- Customer Service
- Problem-solving abilities
- Customer Relations
- Conflict Resolution
- Collaboration
- Training planning
- Skill building
- Communication
Timeline
Warehouse Associate
UPS
09.2024 - 09.2025
Performance Coach
The Hive
03.2023 - Current
Car Detailer
Honda Rick Case
05.2022 - 09.2023
Shipping and Receiving Clerk
BMW Vista
08.2021 - 05.2022
Shipping and Receiving Coordinator
Vertex
03.2020 - 08.2021
High school diploma -
Coral Springs Christian Academy
Certificate - Audio Engineering
SAE Institute Miami