Joseph Derviso
Rancho Cucamonga,California
Summary
Detail-oriented Automotive Technician with extensive experience in diagnosing and repairing complex mechanical issues. Proven track record in executing maintenance tasks and employing effective troubleshooting techniques to maximize equipment performance. Technical expertise and strong problem-solving abilities thrive in fast-paced environments, driving continuous improvement and efficiency. Committed to expanding knowledge and skills while contributing positively to team success.
Overview
10
10
years of professional experience
Work History
Service Technician
Mercedes Benz Of Ontario
08.2021 - 01.2026
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Trained new team members on service processes to increase productivity.
- Performed accurate and thorough repair order documentation on findings with repairs performed on client's vehicles.
- Upholds an accurate promise time on completion of repairs.
- Examined previously completed work for accuracy.
- Installed new components or replaced defective parts to restore functionality.
- Diagnosed and repaired mechanical issues in luxury vehicles to ensure optimal performance.
- Conducted thorough inspections to identify potential safety concerns and maintenance needs.
- Utilized diagnostic tools and software for accurate troubleshooting and repair processes.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Implemented process improvements that reduced vehicle turnaround time in service department.
- Maintained up-to-date knowledge of automotive technologies and Mercedes-Benz service standards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Delivered exceptional customer service by communicating repair options clearly to clients.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of personal workload route sheets enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Maintains a positive attitude and professionalism with fellow colleagues
- Evaluated systems according to predetermined checklist and noted issues.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Support Worker
Nonnos pizzeria
03.2016 - 08.2021
- Maximized coverage during key hours by preparing effective schedules.
- Improved team performance by devising successful training methods and programs.
- Evaluated trends by tracking and modeling key metrics.
- Stocked shelves with items brought forward from processed overstock.
Package Handler
UPS
10.2019 - 01.2020
- Loaded completed orders on pallets according to delivery numbers.
- Resolved conveyor system issues by clearing jams and blockages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Education
High School Diploma -
Chino Hills High School
Chino Hills, CA05-2019
Certificate of Technical Studies - Automotive Engineering
Chaffey College
Rancho Cucamonga, CA06-2024
Skills
- Positive
- Efficient
- Eager
- Attentive
- Team player
- Character
Timeline
Service Technician
Mercedes Benz Of Ontario
08.2021 - 01.2026
Package Handler
UPS
10.2019 - 01.2020
Support Worker
Nonnos pizzeria
03.2016 - 08.2021
High School Diploma -
Chino Hills High School
Certificate of Technical Studies - Automotive Engineering
Chaffey College