Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Devarona

Https://www.linkedin.com/in/joseph-devarona-9b6a1429b/

Summary

Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Marketeer

Redbull
03.2023 - Current
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Customer Service Representative

Country Club of Fairfax
10.2021 - Current
  • Mentored new employees on procedures and policies to maximize team performance
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
  • Developed strong customer relationships to encourage repeat business
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Informed customers about billing procedures, processed payments, and provided payment options setup assistance
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Educated customers on special pricing opportunities and company offerings

Customer Service Associate

Collision Pro, Inc.
04.2018 - 05.2021
  • Promoted brand and marketing campaigns to create interest with customers
  • Addressed inquiries, resolved customer issues, and managed customer relations
  • Documented customer correspondence in CRM to track requests, problems, and solutions
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service

Education

Bachelor of Computer Engineering - Cyber Security of Engineering

George Mason University
Fairfax, VA
12.2025

Skills

  • Credit Card Payment Processing
  • Report Creation
  • Report Generation
  • Customer Service
  • Calm and Professional Under Pressure
  • Two-Factor Authentication
  • Phishing Awareness
  • Data Encryption
  • Network Security
  • Building Customer Trust and Loyalty
  • Problem-Solving Abilities

Certification

  • Google Cybersecurity Professional Certificate - 03/16/2024
  • CompTIA Network+ Certificate - 06-01-2024
  • Microsoft Windows Defender and Firewall Project

Timeline

Student Marketeer

Redbull
03.2023 - Current

Customer Service Representative

Country Club of Fairfax
10.2021 - Current

Customer Service Associate

Collision Pro, Inc.
04.2018 - 05.2021

Bachelor of Computer Engineering - Cyber Security of Engineering

George Mason University

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Joseph Devarona