Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Diaz Ramirez

Las Vegas

Summary

Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a talent for building positive relationships with staff at all levels of the organization and the public.

Overview

3
3
years of professional experience

Work History

Sales Ambassador

Clear Secure
06.2024 - Current
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Increased sales by effectively communicating product benefits.
  • Worked with team to achieve sales goals for products.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Communicated product value, quality, and style to educate and entice potential customers.

Guest coordinator

Kaptyn
08.2021 - 06.2024
  • Created first impressions that will bring guests back to Kaptyn time and time again
  • Welcome guests and engage in interactions with both drivers and guests to create seamless transitions in Kaptyn vehicles
  • Responsible for guiding guests to the arrangements of transportation as well as processing payments and booking customer reservations
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Appointment setter

Vivant
06.2022 - 09.2022
  • Attend sales training and meetings
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments and meetings for senior management team.

Education

AAS - Marketing

College of Southern Nevada
09.2024

Skills

  • Exceptional customer service skills
  • Windows and general computer knowledge
  • Ability to multitask in a fast-paced environment
  • Cash handling experience
  • Professional in both appearance and etiquette
  • Ability to learn products, services and procedures quickly and accurately
  • Objection handling
  • Upselling strategies
  • Sales training
  • [Product or service] sales

Languages

Spanish
Native or Bilingual

Timeline

Sales Ambassador

Clear Secure
06.2024 - Current

Appointment setter

Vivant
06.2022 - 09.2022

Guest coordinator

Kaptyn
08.2021 - 06.2024

AAS - Marketing

College of Southern Nevada

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Joseph Diaz Ramirez