Joseph Didonato

Work History

Customer Service

Shift Smart

Remote

12.2020 - Current

Met customer needs consistently, quickly determining, defining, and resolving issues.
Improved call success by developing more effective scripts for different situations.
Built trust with callers through empathy and skilled support.
Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
Referred unresolved customer grievances to designated departments for further investigation.
Met inbound customer needs while maintaining strict performance targets.
Managed over 30 calls per day
Maintained up-to-date knowledge of store sales, payment policies and security standards

Creator

ON JDX

Remote

03.2019 - Current

Upcoming Company utilizing on latest trends in social media.
Graphic Design Creation iMessage Sticker pack's appear on a app store charts.
Captured sounds such as spoken words and music using physical and digital media.
Synchronized and equalized sounds with moving pictures in post-production.
Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.
Determined limitations, capabilities and performance requirements of with pre-development assessments.
Corrected errors in software designs during development and after installation.
Implemented current techniques based on latest industry standards, trends, and technologies for best practices in communication.
Helped develop content ideas for specific reader groups.
Conducted extensive research to provide factual statistics for articles, blogs and landing pages.

Social Media Manager

Kad's Review

Remote

05.2018 - Current

Implemented current best practices based on knowledge of social media trends and content strategies.
Optimized social media strategies by tracking customer engagement and feedback.
Developed detailed plans, timeline, and deliverables descriptions for new social media campaigns.
Tracked and reported on social media analytics to demonstrate success of each platform, approach, and campaign.
Increased shares, saves, and follows by incorporating interesting and informative content.
Coordinated launches of initiatives such as Giveaway Partnerships and Product Demonstrations.
Created strong industry network by connecting with professionals and social media influencers.
Helped achieve corporate marketing goals by collaborating closely with social media teams to develop strategic campaigns.
Exceeded clients' expectations with interesting, on-trend content.
Researched production topics using internet sources and video archives.
Oversaw post-production processes, carefully checking and approving changes.
Developed group giveaways between multiple companies and influencers
Developed marketing content such as blogs, promotional materials and advertisements for social media

Data Entry

Neevo

Remote

04.2020 - 06.2021

Maintained accuracy while entering high-volume data into designated fields.
Verified data accuracy by consistently reconciling work with documentation.
Minimized errors with proper verification and classification of data.
Collected data for entry from multiple sources.
Entered large volume of information daily with high degree of accuracy.
Classified data by using a correct fields for inputting information into business and customer files.

Data Entry

Click Workers/UHRS

Remote

01.2019 - 05.2021

Maintained accuracy while entering high-volume data into designated fields.
Identified problems with automated uploads by carefully scanning completed work.
Verified data accuracy and completeness by running validation queries.
Kept upload errors low by carefully checking source data for errors.
Resolved garbled data using manual and computer-assisted methods.
Collected data for entry from multiple sources.
Maintained database with current and accurate information by carefully reviewing and adjusting completed work.
Entered large volume of information daily with high degree of accuracy.
Identified data entry errors and reported to necessary departments
Managed large data projects, including workflow scheduling, data entry and accuracy verification

Graphic Designer (Freelance)

HQ Trivia

Remote

01.2020 - 04.2020

Promoted client satisfaction through effective design leadership from concept through completion.
Researched and reported on industry trends to inform marketing strategy and design decisions.
Optimized layouts by determining sizing and arrangement of each component.
Stayed at forefront of graphic design technology and techniques with continuous research and professional development.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Carried out day-day-day duties accurately and efficiently

Graphic Design (Freelance)

LifeFuels

Remote

12.2019 - 02.2020

Freelancer Graphic Design & Filter Development Developed fresh designs with esthetic appeal using Spark AR and Adobe Illustrate.
Optimized layouts by determining sizing and arrangement of each component.
Enhanced results by developing advanced spark ar filter abilities and integrating new design techniques.
Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.
Achieved project targets with high-quality design work to help clients promote products, services and events.
Completed all tasks promptly and with minimal oversight.
Designed graphics for websites, logos and promotions for marketing purposes.
Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
Used coordination and planning skills to achieve results according to schedule

Summary

Overview

Work History

Customer Service

Creator

Social Media Manager

Data Entry

Data Entry

Graphic Designer (Freelance)

Graphic Design (Freelance)

Education

High School Diploma -

Work Availability

Skills

Timeline

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