Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Joseph Diglio Jr

Boca Raton

Summary

Dynamic customer service manager with USPS, recognized for enhancing service quality and boosting customer satisfaction through effective training and process improvements. Skilled in inventory management and team leadership, I excel at fostering employee development and implementing quality control measures to drive operational success. Passionate about creating a positive work environment and achieving results.

Overview

11
11
years of professional experience

Work History

Manager Customer Services

USPS
Boca Raton
10.2014 - Current
  • Supervised daily operations and ensured adherence to postal service protocols.
  • Managed team schedules and coordinated workflow among staff members.
  • Trained new employees on policies and procedures for efficient service delivery.
  • Oversaw inventory management and maintained stock levels for postal supplies.
  • Implemented process improvements to enhance service quality and efficiency.
  • Conducted regular performance evaluations and provided feedback to staff members.
  • Ensured compliance with safety regulations and maintained a secure work environment.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Implemented quality control measures to uphold company standards.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Conducted performance reviews for team members.
  • Enhanced team morale and retention through recognition programs and career development opportunities.

Education

High School Diploma -

EBHS
East Brunswick, NJ
06-1997

Some College (No Degree) - Criminal Justice

Middlesex County College
Edison, NJ

Skills

  • Inventory management and process improvement
  • Customer service excellence
  • Employee training and development
  • Performance evaluation strategies
  • Workflow coordination
  • Budget control
  • Customer service standards
  • Team leadership
  • Quality control measures
  • Effective communication
  • Delegation and prioritization
  • Regulatory compliance
  • Recruiting and interviewing
  • Expectation setting

Affiliations

  • In my spare time i am an avid ice hockey player. I play a few nights a week on multiple teams. One of the teams I play for is the Panther Warriors which are sponsored in part by the Florida Panthers. The team is mostly made up of disabled veterans. I assist them throughout the year in fundraising events to raise money for disabled vet programs on and off the ice.
  • I am also a dog lover and have three dogs at home I've adopted.
  • I love to travel, especially during the winter months to snowboard which I have been doing for 20 years. Also enjoy going on cruises.

Accomplishments

  • I am on the Postal Services emergency response team. I have been to Louisiana on multiple occasions to set up emergency postal operations due to hurricane impacts.
  • I have received several spot awards for perfect mystery shopper scores in which we receive twice a quarter at the postal service from an outside vendor.
  • I was awarded by the district manager at the post office for my perfect attendance record over the last 5 years.
  • At the end of the last three fiscal years I've received awards from the postal services operation manager for reducing many performance indicators to sply (same period last year) regarding budget, accident reduction, employee unscheduled leave percentages, employee performance, and customer satisfaction.

Timeline

Manager Customer Services

USPS
10.2014 - Current

High School Diploma -

EBHS

Some College (No Degree) - Criminal Justice

Middlesex County College

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