Joseph Diven
Coraopolis,PA
Summary
Clinical professional with a deep understanding of healthcare operations and patient management. Proven success in implementing innovative care strategies to improve patient satisfaction. Highly regarded for teamwork, adaptability, and effective communication skills. Motivated professional with a solid healthcare background and a keen interest in Medical Sales. Ability to manage client interactions, provide exceptional service, and collaborate with cross-functional teams. Committed to leveraging extensive knowledge of the healthcare industry and a passion for helping healthcare professionals access innovative solutions to achieve sales objectives and contribute to overall business success.
Overview
9
9
years of professional experience
Work History
Rehabilitation Aide
UPMC
01.2023 - Current
- Client Engagement & Relationship Management: Educated and guided patients through therapeutic exercises and modalities, demonstrating strong interpersonal skills and the ability to build trust-crucial for managing and nurturing client relationships in a sales role
- Consultative Approach: Provided personalized support for patients' gait training and mobility exercises, showcasing a consultative approach similar to identifying and addressing customer needs in a sales environment
- Project Coordination: Assisted Physical Therapist with managing schedules, creating individualized treatment plans, and setting patient goals, highlighting strong organizational skills and the ability to handle multiple tasks-key for managing sales processes and customer interactions
- Cross-Functional Communication: Facilitated effective communication between therapists, doctors, patients, and insurance companies, reflecting the ability to coordinate with various stakeholders, an asset for navigating complex sales cycles and negotiations
- Customer Service Excellence: Delivered exceptional service by greeting patients, processing copays, and handling paperwork, demonstrating the ability to provide excellent customer service, essential for building rapport and ensuring customer satisfaction
- Inventory & Resource Management: Managed equipment orders for the clinic, ensuring timely procurement and availability, analogous to overseeing inventory and resources in a sales role to support product availability and client needs
- Consultative Selling: Experience in assessing patient needs and customizing treatment plans mirrors the consultative approach needed in sales to understand client requirements and offer tailored solutions
- Organizational Efficiency: Proven ability to manage schedules, documentation, and patient goals, demonstrating organizational skills essential for managing sales pipelines and administrative tasks
- Communication Skills: Strong ability to convey complex information clearly and effectively, which is crucial for articulating product benefits and closing sales
- Customer Focus: Experience in delivering high-quality service and support, ensuring client satisfaction, and fostering long-term relationships.
Allegheny Health Network Internship (strength and Conditioning Coach)
Dr. Patrick DeMeo & Frank Velasquez
06.2022 - 08.2022
- Improved athletes'' performance by developing personalized conditioning programs tailored to individual needs.
- Developed mental toughness in athletes by integrating sports psychology concepts into conditioning practices when applicable.
- Assessed athlete''s physical abilities and designed appropriate training plans for optimal results.
- Supported injured athletes during their rehabilitation process by designing modified conditioning programs that accommodated their limitations.
- Monitored athlete progress using various assessment tools and adjusted training plans accordingly for continuous improvement.
Security Guard
St. Moritz Security Services
08.2022 - Current
- Client Interaction & Relationship Building: Engaged with clients and visitors, providing assistance and information, demonstrating strong communication skills and the ability to build rapport-essential for establishing and maintaining client relationships in sales
- Observational Skills: Monitored and assessed security situations, identifying, and addressing potential issues proactively
- This attention to detail and problem-solving ability is transferable to identifying client needs and providing effective sales solutions
- Conflict Resolution: Handled incidents and disputes with professionalism, showing strong problem-solving and negotiation skills that are valuable in managing customer concerns and closing sales
- Report Generation & Documentation: Prepared detailed reports on incidents and security measures, showcasing strong organizational and analytical skills useful for tracking sales metrics and documenting client interactions
- Customer Service Excellence: Provided high-quality service to ensure a safe and secure environment, reflecting a commitment to customer satisfaction that is crucial for sales roles focused on delivering exceptional client experiences
- Collaboration & Coordination: Worked closely with team members and other departments to ensure effective security operations, demonstrating teamwork and coordination skills important for collaborating with sales teams and other stakeholders
- Communication & Persuasion: Experience in interacting with diverse individuals and effectively communicating under various circumstances, which is crucial for engaging potential customers and persuading them to make purchasing decisions
- Attention to Detail: Proven ability to notice and address critical issues, which translates to a keen eye for detail in managing client information and sales processes
- Problem-Solving: Strong track record of resolving issues efficiently, a skill that is beneficial for addressing customer objections and finding solutions to close sales.
UPMC St. Margaret - Shadow/Volunteer (Physician Assistant)
Dr. James Bradley, & Damaris Mohr PA-C
11.2017
Clarkin Family Chiropractic - Shadow/Volunteer (Chiropractor)
Dr. Michael Clarkin
04.2016
Physical Therapy Institute- Shadow/Volunteer (Physical Therapist)
Glenn Holland, PT
11.2015
Education
Bachelor of Exercise Physiology -
West Liberty University
West Liberty, WV12.2022
Bachelor of Exercise Science -
John Carroll University
University Heights, OH05.2020
Skills
- CPR & First Aid Certified
- Blood Pressure & O2
- Communication
- Motivated, reliable, organized, knowledgeable
- Proficient in Excel and Word
- Excellent time management
- Interpersonal skills aptitude
- Multitask
- Adaptable
- Relationship Building
- Workload Management
- Administrative Support
- Teamwork and Collaboration
Volunteer Experience
- Pals Program, Volunteer, Winter's/Spring's 2013, 2024
- Joe Moore O 'Line Camp coach
- Organized activities for kids with disabilities
- Easter egg set up
- Boys to Men program
Timeline
Rehabilitation Aide
UPMC
01.2023 - Current
Security Guard
St. Moritz Security Services
08.2022 - Current
Allegheny Health Network Internship (strength and Conditioning Coach)
Dr. Patrick DeMeo & Frank Velasquez
06.2022 - 08.2022
UPMC St. Margaret - Shadow/Volunteer (Physician Assistant)
Dr. James Bradley, & Damaris Mohr PA-C
11.2017
Clarkin Family Chiropractic - Shadow/Volunteer (Chiropractor)
Dr. Michael Clarkin
04.2016
Physical Therapy Institute- Shadow/Volunteer (Physical Therapist)
Glenn Holland, PT
11.2015
Bachelor of Exercise Science -
John Carroll University
Bachelor of Exercise Physiology -
West Liberty University