Joseph D. Montoya
Albuquerque
Summary
Detail-oriented IT Professional with over 13 years of experience supporting enterprise environments for large customers including global organizations and government entities. Specialized in systems configuration, security, cloud technologies, and technical infrastructure management. Proven track record in incident response, hardware/software troubleshooting, and maintaining high-availability systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Presales Personal Systems Technical Consultant
Hewlett Packard Inc.
10.2016 - Current
- Presales personal systems technical consultant responsible for helping HP sales teams position pc hardware and software solutions.
- Work with a wide variety of customers from global and commercial businesses, to government entities and industry verticals like healthcare and legal.
- Specialize in print/pc security and cloud technologies with the primary focus to deliver intelligent, secure, and cost saving solutions to customers.
- Lab focal and maintain the print/pc hardware and solutions lab at the HP site in Rio Rancho.
HP Fleet Management Engineer
Hewlett Packard Inc.
07.2014 - 10.2016
- Part of the Fleet Management team.
- Provided customers with fleet management including secure configuration and pro-active hardware support.
- Case/time management were key in this role and had to maintain constant communication with HP account managers, customer site managers, and coworkers.
- Focal Point for HP Level 3 Escalation requests.
HP Business Support Engineer
Hewlett Packard Inc.
04.2011 - 07.2014
- Part of the HP Support 1 team at HP
- Provided support for a wide variety of HP products including notebooks, desktops, workstations, monitors, and associated peripherals.
- Lab Focal responsible for hardware functionality and support for internal team.
- Contact for level 3 team for critical escalation issues.
- Responsible for updating internal processes documentation for support and escalation paths.
Education
Degree - Computer Information Systems Cyber Security
Central New Mexico Community College
Albuquerque, NM08-2025
Skills
- Self-motivated
- Diligent
- Efficient
- Technical knowledge
- Leadership
- Team collaboration
Certification
CompTia A+, Network+, and Security+. Microsoft Azure AZ 900
Timeline
Presales Personal Systems Technical Consultant
Hewlett Packard Inc.
10.2016 - Current
HP Fleet Management Engineer
Hewlett Packard Inc.
07.2014 - 10.2016
HP Business Support Engineer
Hewlett Packard Inc.
04.2011 - 07.2014
Degree - Computer Information Systems Cyber Security
Central New Mexico Community College