Joseph D. Ostertag
Verona
Summary
Experienced in construction project management, demonstrating proficiency in quality control through regular inspections and evaluations of existing structures. Developed detailed project plans aligned with customer expectations, effectively resolving challenges encountered during construction. Maintained comprehensive records of project costs and coordinated with vendors to ensure timely material delivery, resulting in successful project completions. Skilled in interpreting blueprints and specifications, contributing to accurate execution of various construction tasks including renovations and installations.
Overview
11
11
years of professional experience
Work History
Contractor - Owner/operator
JTC Precision Craft
Pittsburgh
10.2024 - Current
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Evaluated existing structures for repair or replacement options.
- Developed detailed plans for projects based on customer needs and expectations.
- Resolved any problems encountered during the course of construction work.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Developed innovative solutions to challenging construction problems.
- Kept clients informed about progress status updates throughout the entire process.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Created estimates of time, materials and cost and presented to the customer to bid jobs.
- Managed workflow, timelines, effective and safe operation to deliver a great project within the scheduled timeframe.
- Fulfilled projects involving LVP flooring installation, full bathroom renovation, new plumbing, electrical and utilities, full homes of baseboard, chair rail/wainscoting/crown molding and stairwell trim, structural welding/framing, handyman work as well as custom cabinetry and designs.
- Delivered a great customer experience resulting in continued work and projects for multiple clients.
Lead Closet Installer/ Finish Carpenter
Inspired Closets Pittsburgh
03.2023 - 10.2024
- Managing all aspects of product installation from warehouse sorting and parts picking, unloading materials, building and finishing install, cleanup and payment collection
- Displayed excellent customer communications on site to set proper expectations for install and any changes as needed
- Consistently completed high-dollar installs meeting set deadlines or early and with elegant finish details
- Ability to work individually or as part of a team to effectively complete an installation
- Excellent problem-solving ability and thought into modifying a design with supplied materials and approval from client and Management to deliver a great final product despite the issue
- Obtained a vast skillset and applied knowledge of carpentry techniques and use of various hand and power tools to properly construct and complete product installs
- Great eye for detail and appreciation for amazing quality of work
- Achieved forklift certification for operation in warehouse
- Maintained highest performing installer (install value per shift) with top finish work including crown molding, base, scribe, filler and panel
General Construction and Renovation (consulting part time)
JTC Precision Craft
06.2016 - 10.2024
- 2016-2020 Minor repairs of damaged walls, plumbing leaks, loose fixtures…installation of new flooring, tiling for kitchen backsplash, concrete foundation repair, cement block foundation repointing, carpentry projects including furniture, trim, and shelving…
- 2020 designed, planned and constructed 20ftx20ft deck with roofed gazebo and sliding gates - constructed a work shed from scratch
- 2021 Rehabilitating living areas on 3 bedroom home (current residence) including: removing carpet, sanding, staining and sealing hardwood flooring, patching, painting and building interior walls, installing new entryway doors and repairing water damage to threshold, repairing water damage under window and patching, insulating walls, attic and basement, installing vent for bathroom, repairing water damage in bathroom subfloor, installing all new plumbing for bathroom vanity, upgrading all light fixtures and ceiling fans, maintaining water heater and replacing valves as needed, upgraded kitchen cabinets, installed dishwasher and plumbing to accommodate, as well as water filter (under sink). . . upgrading electrical outlets to 3-prong (existing ground) and installing GFCI outlets for appliances in the kitchen, full laundry facility makeover, including new venting and plumbing installation for washer and dryer
- 2022 Rehabilitating from attic to basement, 3 story home - including: major electrical upgrades, complete overhaul or carpeted flooring and installation of laminate floors, kitchen overhaul, multiple patches in the plaster and lathe walls and ceilings, priming, painting and detailing walls, trim, ceilings, crown molding and stairwell, maintenance on the plumbing system to fix leaks (kitchen and bathroom), installing all new toilets, faucets and vanities. . .
- 2023 Complete kitchen overhaul and upgrade from appliances, cabinets, ceilings, walls, paint and backslash as well as flooring, electrical and plumbing/gas lines
Detection and Investigation Analyst Sr.- Dispute Resolution Intake Department
PNC Bank
01.2022 - 03.2023
- Delivered excellent customer service throughout every interaction
- Maintained top 5 (out of 40+ reps) highest calling statistics measuring call times, quality of case and customer experience consistently in the role
- Demonstrated the ability to obtain core information from cordial conversation with client to build and present the best case for the dispute while offering the client a great experience in a tough situation
- Build relationships with associates in a virtual environment
Business Banking Center Assistant Manager
PNC Bank
10.2020 - 12.2021
- Developed leadership skillset through management activities, coaching conversations and development training for employees and overall operational activities in the branches
- Achieved Skill Mastery in Business Banking Acumen to better assist business customers to meet their financial aspirations and meet sales goals - Leveraged Technology within the Solution Center Model to deliver an exceptional customer experience no matter the need at hand.
Branch Banker
PNC Bank
06.2018 - 10.2020
- Delivered excellent customer service and build rapport with clients
- Managed multiple priorities and exceed expectations of timeframe for completion
- Managed self-development course and grow perspective and knowledge
- Exceed expectations for sales role and grow responsibilities beyond
General Laborer/Supervisor
Regina Caeli District Grounds
KCMO
06.2014 - 06.2018
- General handyman work, including: painting (interior and exterior), installation of hardware, assembly and construction of furniture, structural items and modifications, lawn care and garden maintenance, interior detailing and cleaning, conceptualizing, planning and building various structures from camp ground huts and gazebos, to add-on shop facility and interior walls…
- Remodel interior and exterior of homes acquired for use (similar to rentals) - everything involved except for detailed and code specific trade work (electrical and plumbing)…minor electrical and plumbing work was also expected and performed
- Maintained an excellent work habit and consistency in quality construction and appeal
- Performed leadership role as Supervisor over 5 peers to plan and execute efficient shifts to accomplish all the tasks at hand and ensure timely and quality throughout
Education
Some College (No Degree) - Mechanical Engineering
University of Missouri, Kansas City (UMKC)
Kansas City, MOSkills
- Demolition
- Reconstruction
- Modification
- Planning
- Testing
- Building
- Analytical skills
- Creative problem solving
- Out-of-the-box thinking
- Machinery operation
- Repair
- Plumbing
- Electrical repair
- Indoor construction
- Outdoor construction
- Finish carpentry
- Trim carpentry
- Crown molding
- Quality control
- Customer communication
- Safety compliance
- Change management
- Scribe-work
- Panel designs
- Time management
- Decision making
- Team development
- Goal achievement
- Blueprint reading
- Schematic understanding
- Communication
- Quick learning
- Adaptability
- Customer service
- Conflict resolution
References
- James J. Manganaro II, Lt. Colonel (retired), Physical Assistant, United States Air Force, (412)612-1078, j.manganaro64@gmail.com
- Richard Wierman, Business Owner, Personal Coach and Mentor, (425)269-4343, rwierman@wwdb.org
- Joseph Hohman, Business Owner, Hohman Construction and Renovations LLC, 8598122730, hohmanrenovationsllc@gmail.com
Leadership Experience
- Accepted Regional Lending Champion role (2021) to coordinate 11 branch's activities, pacing, production, development and education around loans and credit cards.
- Membership to weekly and monthly leadership subscriptions to develop strong personal leadership ability, sales skills, and accountability as well as learn to assist others in operating well with a team and achieving goals.
- Six consecutive years on a Personal Growth and Development track consisting of daily reading of Success and Developmental books, constant application of success principles.
- Achieved personal and professional goals by maintaining a standard of attitude and activities throughout the process.
- Actively attending skill builds around interpersonal communication, technology and business development and personal growth.
Timeline
Contractor - Owner/operator
JTC Precision Craft
10.2024 - Current
Lead Closet Installer/ Finish Carpenter
Inspired Closets Pittsburgh
03.2023 - 10.2024
Detection and Investigation Analyst Sr.- Dispute Resolution Intake Department
PNC Bank
01.2022 - 03.2023
Business Banking Center Assistant Manager
PNC Bank
10.2020 - 12.2021
Branch Banker
PNC Bank
06.2018 - 10.2020
General Construction and Renovation (consulting part time)
JTC Precision Craft
06.2016 - 10.2024
General Laborer/Supervisor
Regina Caeli District Grounds
06.2014 - 06.2018
Some College (No Degree) - Mechanical Engineering
University of Missouri, Kansas City (UMKC)