Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Doty

TRAVERSE CITY,MI

Summary

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Solution Specialist

Cricket Wireless
02.2022 - Current
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Installed operating systems, set up emails and updated programs.
  • Implemented corrective actions to fix root causes of various issues.
  • Increased productivity by collaborating with management to develop process improvements.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.

Stocker

Meijer
02.2021 - 02.2022
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Checked packages and merchandise for damage and notified vendors.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • I left this company because I needed a better work/family life and this job did not provide that for me.

Lead CSR

Speedway Gas Station
08.2020 - 02.2021
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • I left this company due to terrible upper management and because it was a toxic and sexist work environment.

Parking Booth Attendant

Standard Parking Plus
08.2018 - 04.2019
  • Answered general questions about parking fees, facilities and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Directed patrons to designated parking spaces.

Tire Technician

Tire Factory
06.2018 - 08.2018
  • Dismounted, mounted and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • I left this company because it was a toxic and hostile work environment.

Door Salesman

Weed Man Lawn Care
04.2017 - 06.2018
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Drove team revenue totals by bringing in top sales numbers.
  • I left this company because it was a seasonal/ temp job.

Sales Representative

Rent A Center Warehouse & Retail Store
08.2016 - 04.2017
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • I left Rent-A-Center because there was no room for advancement at all, and the job was just not working out for me.

Education

High School Diploma -

Bradley Central High School
Cleveland, TN
05.2010

Skills

  • Safety Regulations
  • Data Entry
  • Selling Techniques
  • Updating Software
  • Product Knowledge
  • Industry Trends Knowledge
  • Software Troubleshooting
  • Opening and Closing Procedures
  • Employee Management
  • Customer Relationship Management
  • Salesforce CRM Experience
  • Pricing Quotes
  • Project Management

Timeline

Solution Specialist

Cricket Wireless
02.2022 - Current

Stocker

Meijer
02.2021 - 02.2022

Lead CSR

Speedway Gas Station
08.2020 - 02.2021

Parking Booth Attendant

Standard Parking Plus
08.2018 - 04.2019

Tire Technician

Tire Factory
06.2018 - 08.2018

Door Salesman

Weed Man Lawn Care
04.2017 - 06.2018

Sales Representative

Rent A Center Warehouse & Retail Store
08.2016 - 04.2017

High School Diploma -

Bradley Central High School
Joseph Doty