Hi, I’m
JOSEPH DOUGLAS
Chandler,AZ
Summary
Dedicated Customer Service professional with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
years of professional experience
Work History
Envoy Air Inc.
Customer Service Representative
03.2020 - 10.2024
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered a constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying close attention to special needs or requests
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Envoy Air Inc.
Ramp Agent
12.2018 - 03.2020
Job overview
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs
- Loaded and unloaded luggage and freight, assisting crew and travelers with bags
- Communicated closely with the ground crew, flight crew, and tow personnel via headset radio to maintain loading and unloading safety and efficiency
- Transferred luggage from aircraft to collection areas safely
- Guided aircraft into and out of parking positions using hand signals.
Swissport
Ramp Agent
01.2015 - 01.2018
Job overview
- Serviced aircraft, assisting with pushback and towing, and performed other duties as assigned
- Communicated closely with the ground crew, flight crew, and tow personnel via headset radio to maintain loading and unloading safety and efficiency
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
Education
Cabrillo Juan RodriguezLong Beach, CA
High School Diploma
2009
Skills
- Understanding Consumer Preferences
- Detail-Oriented Efficiency
- Fostering Customer Trust
- Optimistic Outlook
- Effective Stress Management Skills
- Strong Analytical and Problem-Solving Skills
- Customer Support Expertise
Accomplishments
- Conflict Resolution: Handled customer account inquiries, accurately providing information to resolve product/service complaints and ensure customer satisfaction.
- Achieved excellent customer service by completing customer transfers with accuracy and efficiency.
Timeline
Customer Service Representative
Envoy Air Inc.
03.2020 - 10.2024
Ramp Agent
Envoy Air Inc.
12.2018 - 03.2020
Ramp Agent
Swissport
01.2015 - 01.2018
Cabrillo Juan Rodriguez
High School Diploma
Similar Profiles
Rachel HanleyRachel Hanley
Flight Attendant at Envoy Air Inc.Flight Attendant at Envoy Air Inc.
Mary MurphyMary Murphy
First Officer at Envoy Air Inc.First Officer at Envoy Air Inc.
Logan HamiltonLogan Hamilton
Baggage Handler at Envoy Air Inc.Baggage Handler at Envoy Air Inc.
Deanndra WooDeanndra Woo
Consumer Loan Originator at Arizona Financial Credit UnionConsumer Loan Originator at Arizona Financial Credit Union
Joe FrostJoe Frost
Director of Cost Accounting at Beacon ManagementDirector of Cost Accounting at Beacon Management