Joseph Dowd
Orlando,FL
Summary
Dynamic Assistant General Manager with a proven track record at Universal Orlando, excelling in coaching talent and implementing effective inventory control systems. Adept at enhancing customer satisfaction and team morale, I thrive under pressure while ensuring compliance with health and safety standards, resulting in reduced operational costs and improved service delivery.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Fast Food Boulevard
11.2024 - Current
- Successfully managed a team of 5 Restaurant Managers, 186 Team Members, and 6 quick service venues ensuring adherence to quality standards and excellent Guest and Team Member experiences.
- Restructured order guides and inventory pars to reduce operational expenses while ensuring the venue has product.
- Reduced health risks and safety hazards by preparing food and beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Raised Team Member satisfaction through executing Team Member appreciation events.
Assistant General Manager
NBC Sports Grill & Brew
07.2022 - 11.2024
- Successfully managed a team of 6 Restaurant Managers, 270 Team Members, and a venue that seats 600 guests.
- Assisted the General Manager in overseeing daily operations and managing staff
- Developed and implemented effective strategies to increase sales and improve customer satisfaction
- Conducted regular meetings with department managers to discuss goals, progress, and areas for improvement
- Resolved customer complaints and addressed any issues that arose in a timely and professional manner
- Conducted performance evaluations and provided feedback to employees to improve their performance
- Created schedules and delegated tasks to team members to ensure efficient operations
- Assisted in creating and implementing policies and procedures to maintain a safe and productive work environment.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Executed annual events such as The Big Game, March Madness, Olympics, Kentucky Derby, and College Football Playoff.
Safety Chair
Universal CityWalk
03.2020 - 01.2024
- Planned, oversaw, and spoke at monthly safety meetings with the entire resort.
- Reduced recordable injuries for CityWalk each year with an 18% reduction in 2023.
- Formulated and executed safety initiatives that were rolled out through the resort.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Monitored CityWalk's workplace activities to determine compliance with safety regulations and standards.
Assistant General Manager
Toothsome Chocolate Emporium and Savory Feast Kitchen
10.2020 - 07.2022
- Created and implemented training programs to improve staff productivity and customer service
- Monitored inventory levels and placed orders as needed to ensure adequate supply for business demands
- Conducted regular performance evaluations and provided feedback to employees
- Collaborated with other department managers to improve overall business operations
- Ensured compliance with company policies and procedures
- Conducted regular inspections to maintain cleanliness and safety standards
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and Guest experience enhancements.
Assistant Restaurant Manager
BigFire American Fare
02.2020 - 10.2020
- Ensured compliance with health and safety regulations and maintained a clean and organized restaurant environment
- Prepared financial reports and analyzed data to identify areas for improvement and cost savings measures.
- Trained and supervised front of house staff, ensuring excellent customer service and efficient workflow
Assistant Restaurant Manager
Toothsome Chocolate Emporium and Savory Feast Kitchen
10.2018 - 02.2020
- Assisted in managing daily operations of a busy restaurant, including overseeing staff, handling customer complaints, and ensuring quality service
- Trained and supervised a team of servers, bartenders, and kitchen staff to ensure efficient and effective service delivery
- Developed and implemented new policies and procedures to improve efficiency and customer satisfaction
- Oversaw the scheduling of staff, ensuring adequate coverage and minimizing labor costs
- Handled cash and credit card transactions, and managed endofday cash reconciliation
- Maintained a clean and organized restaurant, ensuring compliance with health and safety regulations
- Resolved conflicts and addressed any issues or concerns raised by customers or staff in a timely and professional manner.
Timeline
Assistant General Manager
Fast Food Boulevard
11.2024 - Current
Assistant General Manager
NBC Sports Grill & Brew
07.2022 - 11.2024
Assistant General Manager
Toothsome Chocolate Emporium and Savory Feast Kitchen
10.2020 - 07.2022
Safety Chair
Universal CityWalk
03.2020 - 01.2024
Assistant Restaurant Manager
BigFire American Fare
02.2020 - 10.2020
Assistant Restaurant Manager
Toothsome Chocolate Emporium and Savory Feast Kitchen
10.2018 - 02.2020
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