JOSEPH DOWNES
Export,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
13
13
years of professional experience
Work History
MPS Supervisor
Pomeroy
Pittsburgh, PA
06.2022 - Current
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 6-12 employees in daily operations.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Salesperson
Sheetz
Greensburg, PA
08.2020 - Current
- Handled customer situations by making amicable decisions for customers and company
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Delivery Technician
Westmoreland Medical Equipment
Jeannette, PA
09.2011 - 12.2022
- Operated delivery vehicles safely by following company policies and procedures, minimizing accidents
- Followed prescribed routes and time schedules to meet 100% on-time delivery
- Addressed customer complaints, proactively seeking resolution to promote repeat business
- Ensured that the truck was well-maintained and scheduled required repairs
- Delivered items within reasonable time by traveling most direct route
- Loaded and unloaded items for delivery to and from the vehicle.
MPS Technician
Pomeroy
Pittsburgh, PA
06.2021 - 06.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Front End Supervisor
Shop N Save
Greensburg, PA
02.2018 - 12.2019
- Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
- Coached employees on cashier job functions and provided cross-training for other front-end positions
- Controlled shrinkage by observing cashier operations and customer behaviors
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
- Assisted cashiers in providing credits or refunds to customers.
Laborer
Suit Kote
Bentleyville, PA
08.2018 - 11.2018
- Followed instruction for assigned tasks from foreperson and lead teams in performing new phases of the work
- Loaded and unpacked construction supplies and distributed them to appropriate locations
- Followed established guidelines and procedures
- Cleared construction sites of brush and trees and prepared sites using heavy equipment by excavating and backfilling where required.
Education
High School Diploma -
Hempfield Area Senior High School
Greensburg, PAHigh School Diploma -
Electronics Technology
Central Westmoreland CTC, New StantonSkills
- Operations Management
- Inventory Control
- Staff Management
- Staff Discipline
- Project Management
- Processes and procedures
References
References available upon request.
Timeline
MPS Supervisor
Pomeroy
06.2022 - Current
MPS Technician
Pomeroy
06.2021 - 06.2022
Salesperson
Sheetz
08.2020 - Current
Laborer
Suit Kote
08.2018 - 11.2018
Front End Supervisor
Shop N Save
02.2018 - 12.2019
Delivery Technician
Westmoreland Medical Equipment
09.2011 - 12.2022
High School Diploma -
Hempfield Area Senior High School
High School Diploma -
Electronics Technology
Similar Profiles
Terry KnepperTerry Knepper
Tape Librarian at PomeroyTape Librarian at Pomeroy
Timothy CarmichaelTimothy Carmichael
Regional Service Technician at PomeroyRegional Service Technician at Pomeroy
JD JamesonJD Jameson
Help Desk Analyst Tier 1 at PomeroyHelp Desk Analyst Tier 1 at Pomeroy