Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Joseph Drake

Green Bay,WI

Summary

A seasoned professional with a proven track record at Goodyear Tire & Rubber, I excel in team leadership and problem-solving, ensuring customer satisfaction and safety. Skilled in employee training and critical thinking, I significantly enhance operational efficiency and foster strong client relationships, leading to increased repeat business.

Work History

Service Manager

Goodyear Tire & Rubber
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Train Conductor

Cpkc
  • Communicated with train dispatchers to obtain and adjust directions.
  • Performed daily inspections on switches.
  • Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
  • Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
  • Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
  • Cut, switched and supervised loading and unloading of railcars.
  • Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
  • Maximized efficiency by coordinating switch movements and coupling train cars during station stops.

Yard Driver

Atler Metal
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Improved yard efficiency by implementing proper time management and organizational skills.
  • Promoted a clean workspace through proactive litter removal and general upkeep of the yard area.
  • Informed supervisor and shipping lead about shipping concerns to avoid backups.
  • Safely operated yard trucks, minimizing accidents and damage to property or equipment.
  • Maintained accurate inventory records with meticulous documentation of incoming and outgoing shipments.
  • Unloaded and stacked Type and Type material with lifting devices.

Tow Truck Driver

Notles
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.

Stocker

Target
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Education

Steam Fitting Pipefitter Engineer - Apprentice

Local 400
Appleton, WI

High School Diploma - Construction Engineering

Englewood Prep
Green Bay, WI
06.2005

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Time management
  • Trustworthy and honest
  • Workplace safety

Additional Information

Cdl A with passengers endorsement

Timeline

Service Manager

Goodyear Tire & Rubber

Train Conductor

Cpkc

Yard Driver

Atler Metal

Tow Truck Driver

Notles

Stocker

Target

Steam Fitting Pipefitter Engineer - Apprentice

Local 400

High School Diploma - Construction Engineering

Englewood Prep

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Joseph Drake