Joseph Drexler
Homestead,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overall I've focused on Medical for 15+ years but everyday learned something new and never limit learning to just 1 field.
Overview
5
5
years of professional experience
Work History
Referrals Manager
Concentra Urgent Care
01.2021 - 03.2023
- Assisted in organizing and overseeing assignments to drive operational excellence to launch a new division within the companies referrals department while the job required access to confidential and sensitive information, requiring ongoing discretion and secure information management.
- Communicated clearly with department employees, center directors and local management team to keep everyone on same page and working toward established business goals.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth also increased FTE count by 6 within 1 year and added 30% to local market growth.
- Number of people supervised:
- Directly: Managing the production and performance of 1-2 Referral Teams with 1-2 Supervisors
- Indirectly: 20-40 Colleagues
- Developed detailed plans based on broad guidance and direction included spreadsheets with workers compensation payors and directives within our market for overall growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth aligning with using project management skills.
- Defined clear targets and objectives and communicated to other team members using daily meetings and team emails.
- Improved safety procedures to create safe working conditions for workers within the department and building using local codes..
- Established team priorities, maintained schedules and monitored performance while showcasing employee performance goals and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation while also teaching knets and building PowerPoints to better assist new hires to more efficiently learn the desired role with more updated material. .
- Successfully managed yearly budgets and allocated resources to maximize productivity and profitability while increasing revenue and restricting turnover.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement leading to over 5 new employees each year.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Captured a small trending market outside the Miami/Ft. Lauderdale area that was previously thought to be non existent which launched a 20% growth for FL market creating new jobs and more profit.
- Used Strategic and Root Cause Analysis Thinking
Lead Medical Receptionist
Concentra Urgent Care
03.2018 - 02.2020
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding. Usually seeing 125+ patients daily.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Registered and verified patient records before triage with most up-to-date information.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Placed new supply orders, managed inventory and restocked clerical spaces and physician offices.
- Managed office bookkeeping with insurance billing and patient payments.
- Displayed flexibility in accommodating last-minute schedule changes while maintaining orderliness within practice.
- Assisted in training and development of new reception staff members, increasing office efficiency and cohesion.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
- Printed prescription requests and queries in compliance with practice protocol.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Familiarity with medical terminology, coding (ICD-9, ICD-10), and managed care including familiarized settings (Hospitals, Private Practices, Urgent Care Facilities).
- Improved overall office organization by implementing comprehensive filing system for patient records while updating to EMR.
- Streamlined front desk operations by implementing organized systems for handling forms, mailings, and other administrative tasks.
- Supported medical staff through diligent record-keeping of lab results for drug tests, diagnostic reports, and other vital documentation for Urgent Care and Workers Compensation.
Executive Assistant
Advanced Psychiatric Group
07.2020 - 12.2020
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments for a psychiatric doctor including handling all prescription requests and licensing.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for physician.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes transfering into EMR during Covid with limited staff.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Coordinated events and worked on ad hoc projects.
- Took notes and dictation at meetings.
Transportation Manager
Amazon
03.2018 - 02.2020
- Managed teams of 12-16 drivers, providing support and guidance to improve performance and productivity.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in team setting, providing support and guidance.
- Prepared and updated employees' daily work schedules and resolved delivery problems including handling of split shifts and school schedule accommodations..
- Streamlined operations by implementing new technologies for better communication and data management while using OSHA practices.
- Collaborated with manufacturing and supply chain management.
- Conducted research to address shipping errors and packaging mistakes.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited organization's bottom line.
- Trained new employees on company policies and best practices, fostering a culture of excellence within department.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Schedule Management
- Financial Management
- Negotiation and Conflict Resolution
- Customer Relationship Management (CRM)
- Verbal and written communication
- Performance Evaluations
- Staff Training and Development
- Budget Management
- Managing Operations and Efficiency
- MS Office
- Decision-Making
Timeline
Referrals Manager
Concentra Urgent Care
01.2021 - 03.2023
Executive Assistant
Advanced Psychiatric Group
07.2020 - 12.2020
Lead Medical Receptionist
Concentra Urgent Care
03.2018 - 02.2020
Transportation Manager
Amazon
03.2018 - 02.2020
High School Diploma -
Penn Foster Career School