Joseph Drzewiecki
Baltimore,MD
Summary
Customer-oriented General Manager with 39 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
39
39
years of professional experience
Work History
General Manager
ABC Rental Store
01.1985 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.1982
Skills
- Top Talent Recruiting, Hiring and Retention
- Startups and Acquisitions
- Total Quality Management
- Project Management
- Vendor Partnerships
- Sales Expertise
- Cost Analysis and Savings
- Customer Experience
- Communication Skills
- Dealership Management
- Purchasing and Planning
Timeline
General Manager
ABC Rental Store
01.1985 - Current
High School Diploma -
Patapsco High School & Center For Arts
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