Joseph Duggan
Fort Mill,SC
Summary
Proven leader with extensive experience at Taco Bell, adept in conflict resolution and customer service, significantly enhancing customer satisfaction. Skilled in inventory management and team motivation, fostering a positive and efficient work environment. Demonstrates a strong ability to improve operational efficiency and employee morale through effective communication and critical thinking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Taco Bell
04.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Lead Manager
Taco Bell
03.2023 - 04.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Bagger
Harris Teeter
12.2020 - 02.2023
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
Education
High School Diploma -
Indian Land High School
Indian Land, SC05.2022
Skills
- Team motivation
- Workplace Safety
- Policy Enforcement
- Cash Handling
- Energetic and Enthusiastic
- Opening and closing procedures
- Delegating Work
- Punctual and Reliable
- Computer Skills
- Continuous Improvement
- Fast Learner
- Hard Working
- Critical Thinking
- Conflict Resolution
- Problem-Solving
- Flexible Schedule
- Interpersonal Skills
- Customer Service
Additional Information
Objective: Seeking a challenging position in banking that offers an opprtunity for professional growth and advancement, where I can utilize my skills and experience to contribute to the success of the company.
Timeline
Shift Lead Manager
Taco Bell
04.2024 - Current
Shift Lead Manager
Taco Bell
03.2023 - 04.2024
Bagger
Harris Teeter
12.2020 - 02.2023
High School Diploma -
Indian Land High School