Joseph Dukes
Jacksonville,FL
Summary
Proven track record in enhancing guest experiences and streamlining order processes, notably at Outback Steakhouse. Excelled in guest relations management and merchandise stocking, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in both food safety and fostering positive customer interactions, consistently delivering quality service and support.
Overview
7
7
years of professional experience
Work History
Waiter
Outback Steakhouse
10.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Stocker
Walmart
11.2020 - 09.2022
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked shelves to match planogram images and instructions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
Server
Moondog Pie House
03.2017 - 06.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Bartram Trail High School
Saint Johns, FL2018
Skills
- Guest Relations Management
- High-volume dining
- Order Management
- Food inspection
- Bill computation
- Cash Handling
- Food safety understanding
- Quality Control
- Food presentation
- Menu Memorization
- Product Labeling
- Product restocking
- Customer Service
- Merchandise Stocking
- Merchandise Rotation
Timeline
Waiter
Outback Steakhouse
10.2022 - Current
Stocker
Walmart
11.2020 - 09.2022
Server
Moondog Pie House
03.2017 - 06.2020
High School Diploma -
Bartram Trail High School