Joseph earle
rochester
Summary
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
18
18
years of professional experience
Work History
Cashier
Speedway Gas Station
03.2016 - 01.2025
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
United States Post Office
10.2006 - 02.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Journeyman - Carpentry
Rochestercarpenters Union
Rochester Ny04-2005
Bachelor of Science - Music
Roberts Wesleyan College
Rochester Ny06-1994
Timeline
Cashier
Speedway Gas Station
03.2016 - 01.2025
Customer Service Representative
United States Post Office
10.2006 - 02.2011
Journeyman - Carpentry
Rochestercarpenters Union
Bachelor of Science - Music
Roberts Wesleyan College
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