Joseph Eckstien
Bucyrus,OH
Summary
Service operations professional with strong background in process optimization and operational efficiency. Skilled in team collaboration, issue resolution, and adapting to changing needs. Known for reliability, effective communication, and strong focus on achieving results. Proficient in data analysis, workflow management, and customer service enhancement.
Overview
14
14
years of professional experience
Work History
Service Operations Specialist
Cygnus Home Delivery
05.2021 - Current
- Conducted regular performance reviews with team members, identifying strengths and areas for growth while fostering professional development opportunities.
- Developed training materials for new hires, resulting in faster onboarding and increased productivity.
- Maintained an organized inventory management system, reducing lost or misplaced items and ensuring easy access to necessary tools and parts.
- Maximized sales through effective territory management and strategic route planning.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with team members to develop innovative sales strategies, boosting overall revenue.
- Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
- Facilitated team meetings to discuss challenges and share best practices for sales and delivery operations.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Completed daily pre- and post-trip vehicle inspections.
- Delivered orders to customers to drive full satisfaction.
- Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
- Established strong customer relationships, leading to increased sales and client satisfaction.
Material Handler
IB Tech
09.2018 - 06.2021
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Maintained clean, orderly work environment free of hazards.
Material Handler
Charter Next Generation Films
09.2017 - 09.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Received and unpacked shipments and new equipment as directed.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Implemented barcode system for inventory management, streamlining tracking process.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Material Handler
IB Tech
07.2010 - 09.2017
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Galion Senior High School
Galion, OH05-2001
Skills
- Planning and coordination
- Personnel assessment
- Experience in leadership
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Continuous Improvement
- Sales Strategies
- Inventory Management
- Goal Setting
Timeline
Service Operations Specialist
Cygnus Home Delivery
05.2021 - Current
Material Handler
IB Tech
09.2018 - 06.2021
Material Handler
Charter Next Generation Films
09.2017 - 09.2018
Material Handler
IB Tech
07.2010 - 09.2017
High School Diploma -
Galion Senior High School
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