Joseph Edwards
Knightstown,IN
Summary
Seasoned Construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Develops scopes, checks field activities and updates clients.
Overview
19
19
years of professional experience
Work History
Assistant Install Manager
One Hour Heating
06.2014 - Current
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized Successware to maintain and update customer information, repair logs and inventory.
HVAC Installer/Technician
Kaiser
02.2009 - 05.2014
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
- Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
HVAC Installer/Technician Apprentice
Dial One's One Hour Air Conditioning, Plumbing & Heating
01.2005 - 01.2009
- Optimized customer satisfaction by promptly responding to service calls and accurately diagnosing issues with equipment.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
Education
GED -
Warren Central
Indianapolis, IN05.2002
Skills
- Scheduling Coordination
- Site Inspections
- Workflow Optimization
- Health and safety
- Employee Training
- OSHA Compliance
- Emergency Response
- Permit processing
- Client Relations
- Environmental Compliance
- Labor Management
- Vendor Relationship Management
Timeline
Assistant Install Manager
One Hour Heating
06.2014 - Current
HVAC Installer/Technician
Kaiser
02.2009 - 05.2014
HVAC Installer/Technician Apprentice
Dial One's One Hour Air Conditioning, Plumbing & Heating
01.2005 - 01.2009
GED -
Warren Central
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