Joseph E. Humet
Land O’ Lakes
Summary
Dynamic Fixed Operations Director with a proven track record at Brooksville Ford, driving process improvements and enhancing customer satisfaction. Expert in budget management and staff training, achieving over 200% revenue growth. Skilled in performance monitoring and relationship management, fostering high-quality results and operational efficiency.
Overview
30
30
years of professional experience
Work History
Fixed Operations Director
Brooksville Ford
Brooksville
01.2025 - Current
- Oversaw daily operations, including scheduling, budgeting, and forecasting for Fixed Operations Department.
- Implemented process improvements to enhance service efficiency and productivity.
- Managed staff training programs, coaching employees on best practices and safe work procedures.
- Developed strategies to boost customer satisfaction within service areas.
- Monitored performance metrics to ensure high-quality results across departments.
- Managed inventory levels and purchasing processes for parts in Fixed Operations Department.
- Reviewed daily financial reports, analyzing data to summarize departmental performance.
- Collaborated with other departments to maintain seamless organizational workflows.
Fixed Operations Director
Dyer Chevrolet - Dyer Kia
Lake Wales
02.2024 - 01.2025
- Oversaw daily operations for service and parts departments, ensuring efficiency and productivity.
- Managed staff training programs to enhance team capabilities and performance.
- Implemented process enhancements that improved service efficiency significantly.
- Coordinated vehicle maintenance schedules and streamlined repair workflows.
- Developed strategies to elevate customer satisfaction in service areas.
- Maintained relationships with customers, vendors, and suppliers to support fixed operations activities.
- Monitored performance metrics to guarantee high-quality results from operations.
- Created policies for safe work practices within fixed operations.
Fixed Operations Director
Jim Browne Chevrolet, Buick, GMC
Dade City
12.2015 - 01.2024
- Increased Fixed Ops revenues over 200% during tenure.
- Developed policies and procedures to enhance profitability and productivity.
- Generated new business account partnerships for commercial and fleet operations.
- Analyzed customer base to implement targeted marketing strategies, boosting service and parts volume.
- Recruited team members and established training programs for staff development.
- Created work plans prioritizing tasks to improve completion rates and customer satisfaction.
- Formulated annual budgets with quarterly adjustments based on performance metrics.
Field Trainer
Marketsource Inc
Alpharetta
05.2013 - 10.2015
- Conducted training for Store Managers, Service Managers, and Sales Advisors across 58 Tire Kingdom locations in Florida.
- Implemented in-house finance options while ensuring compliance with creditor and corporate guidelines.
- Maintained ongoing consulting and training programs to support program success.
- Consulted on presentation skills, providing performance reviews and critiques to enhance team effectiveness.
- Led workshops focused on process improvement to elevate operational efficiency.
- Concluded contract after 16 months due to non-renewal by Citibank at contract completion.
Service & Parts Director
Lokey Kia
Clearwater
04.2008 - 03.2013
- Oversaw daily operations of parts and service departments to enhance efficiency.
- Created policies and procedures that increased productivity and profitability while reducing expenses.
- Designed training programs to educate staff on best practices and operational standards.
- Formulated annual budgets, adjusting quarterly and monthly based on performance metrics.
- Established work plans to prioritize tasks, expediting completion and improving customer satisfaction.
Service & Parts Director
Harley-Davidson of Crystal River
Crystal River
07.2006 - 03.2008
- Developed annual budgets and reviewed monthly and quarterly financial reports.
- Directed daily operations of 22 employees to enhance productivity and efficiency.
- Created training plans to educate staff and improve skill sets.
- Formulated work plans to expedite task completion and boost customer satisfaction.
- Earned Harley-Davidson’s Silver Bar & Shield award in 2006 and 2007 for top-level CSI and profitability increases.
- Received a letter of recommendation highlighting professional contributions.
- Resigned due to income reduction caused by declines in discretionary spending markets.
Service Manager
Poughkeepsie Ford
Poughkeepsie
09.2003 - 05.2006
- Developed annual budget and reviewed monthly and quarterly financials.
- Reduced overall expenses through strategic cost management.
- Increased shop proficiency by implementing performance improvement initiatives.
- Directed daily operations of 24 employees, ensuring optimal productivity.
- Achieved #1 ranking in NY Region for total service sales and overall CSI standings in 2003 and 2004.
- Created and implemented processes for Blue Oval Certification to enhance service quality.
Service Advisor & Asst. Service Manager
Toyota of Newburgh
Newburgh
02.1995 - 08.2003
- Directed daily operations of 6 technician service team, enhancing efficiency and productivity.
- Achieved Toyota’s Service Excellence Award for three consecutive years, from 1995 to 1997.
- Pursued management opportunity to further career growth and leadership development.
Education
Associates - Business Administration
Dutchess Community College
Poughkeepsie, NY01.1996
Skills
- DMS proficiency
- Process improvement
- Performance monitoring
- Budget management
- Staff training and development
- Customer satisfaction
- Vehicle maintenance
- Inventory management
- Relationship management
- Team building
- Problem solving
- Effective communication
- Time management
- Analytical thinking
- Budget preparation
- Performance target implementation
- ADP and CDK expertise
- Reynolds & Reynolds knowledge
- DealerTrack familiarity
- Talon operating systems experience
- Operational improvement strategies
- Profitability optimization
- Manufacturer warranty policies
- Pricing policies
References
- Scott Roslund, General Motors Manager of Aftersales, 248-842-8931
- Todd Yorlano, General Motors Manager of Aftersales, 631-873-6176
- Matt Grisham, Snap-On Franchisee, 352-206-7966
- Chad Brooks, Valvoline Regional Manager, 704-718-4242
Dms Proficiency
- ADP/CDK
- Reynolds & Reynolds
- Dealer Track
- Talon Operating Systems
Military Service
US Navy, 1988-1992, Electronics Technician, Honorable Discharge
Affiliations
- captain of national champion roller hockey team
- co-captain of billiards team
Languages
English
Professional
References
References available upon request.
Timeline
Fixed Operations Director
Brooksville Ford
01.2025 - Current
Fixed Operations Director
Dyer Chevrolet - Dyer Kia
02.2024 - 01.2025
Fixed Operations Director
Jim Browne Chevrolet, Buick, GMC
12.2015 - 01.2024
Field Trainer
Marketsource Inc
05.2013 - 10.2015
Service & Parts Director
Lokey Kia
04.2008 - 03.2013
Service & Parts Director
Harley-Davidson of Crystal River
07.2006 - 03.2008
Service Manager
Poughkeepsie Ford
09.2003 - 05.2006
Service Advisor & Asst. Service Manager
Toyota of Newburgh
02.1995 - 08.2003
Associates - Business Administration
Dutchess Community College
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