A student-centered higher education and counseling professional with extensive experience in student advocacy, family engagement, and restorative conduct practices. Skilled in investigating student grievances, leading case management, developing strategic programs, and fostering inclusive support systems. Brings strong communication, crisis response, and stakeholder collaboration to environments focused on student well-being, satisfaction, and persistence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Next Generation Spiritual Formation Director
Elizabeth Baptist Church
07.2023 - Current
Lead and execute a comprehensive strategy for spiritual formation and personal development across children, youth, collegiate, and young adult ministries.
Advocate for and support young individuals and their families through challenges, crises, and transitions, promoting overall well-being and engagement.
Cultivate strong relationships with over 1,500 families monthly to encourage active participation in the community and equip them as partners in the faith development of their children.
Collaborate with staff, volunteers, and leadership to develop weekly programs, retreats, and mission opportunities, ensuring alignment with church values and goals.
Supervise 30-40 ministry leaders across age groups, providing mentoring, support, and training to increase team effectiveness and volunteer compliance.
Oversee and evaluate ministry operations, report on outcomes, and recommend improvements to better serve the needs of the community.
Serve as a consistent presence and support person during critical moments, offering counseling, resources, and spiritual care in collaboration with church leadership.
Partner with community organizations and schools to expand outreach, enhance service delivery, and provide holistic support to students and families.
Develop and assess family engagement programs including parent summits, digital newsletters, and volunteer events to strengthen family-university partnerships.
Track outcomes and provide reports to leadership for strategic planning and evaluation.
Transfer Admissions Counselor
Norfolk State University
05.2023 - 07.2023
Supported prospective and incoming transfer students by evaluating transcripts, advising on admissions criteria, and collaborating with university departments to ensure seamless onboarding.
Engaged with families and students during outreach events, orientations, and virtual sessions.
Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Reviewed admissions applications and evaluated student credentials.
Advised students on educational, career and social opportunities.
Advocated for students to access available resources.
Independently performed all assigned tasks, seeking supervisory input only in complex or policy-sensitive situations requiring additional review or oversight.
Interpreted and applied relevant laws, policies, and regulations to ensure program compliance and appropriate service delivery.
Monitored, coordinated, and administered designated programs, ensuring efficient and effective service execution within assigned areas of responsibility.
Conducted client interviews and assessments to evaluate needs, considering factors such as educational background, skill level, abilities, interests, and available support systems.
Informed clients of applicable service program guidelines, eligibility requirements, and their rights to participate, ensuring transparency and informed decision-making.
Prepared and presented case files to determine appropriate interventions or services, then developed and implemented individualized service plans.
Provided ongoing case management services, tracking client progress and ensuring compliance with service plans and program requirements.
Managed program expenditures prepared and submitted budget estimates, and ensured timely and accurate processing of service payments.
Instructional Facilitator/1st, 2nd Grade and 3rd Grade
Portsmouth Public School
08.2019 - 01.2023
Developed and implemented weekly lesson plans that aligned with curriculum standards and met the diverse academic needs of students.
Executed engaging, differentiated instructional strategies to support various learning styles and promote classroom participation.
Created and maintained a structured, inclusive, and stimulating learning environment conducive to academic and social growth.
Designed and implemented Individualized Education Programs (IEPs), 504 Plans, and Behavioral Intervention Plans to support students with unique learning needs.
Worked closely with students diagnosed with learning disabilities, providing tailored support to foster academic achievement and emotional well-being.
Modelled patience, kindness, and fairness in all student interactions, using humor and positive reinforcement to manage behavior and build rapport.
Offered consistent academic guidance and personal support, demonstrating genuine interest in students’ progress, strengths, and areas for improvement.
Prepared and submitted detailed reports summarizing students’ academic performance, behavioral patterns, and social development for use in parent meetings and administrative planning.
Family Service Worker I
Norfolk Department of Human Services
11.2021 - 08.2022
Responsible for developing and implementing individualized service plans involving the application of casework methods and basic service level caseloads of Ongoing Child Protective Services and Foster Care Prevention Services.
Independently performed all assigned tasks, seeking supervisory input only in complex or policy-sensitive situations requiring additional review or oversight.
Interpreted and applied relevant laws, policies, and regulations to ensure program compliance and appropriate service delivery.
Monitored, coordinated, and administered designated programs, ensuring efficient and effective service execution within assigned areas of responsibility.
Conducted client interviews and assessments to evaluate needs, considering factors such as educational background, skill level, abilities, interests, and available support systems.
Managed up to X active cases using online case management system to ensure compliance, monitor interventions, and deliver data-informed recommendations to supervisors.
Informed clients of applicable service program guidelines, eligibility requirements, and their rights to participate, ensuring transparency and informed decision-making.
Prepared and presented case files to determine appropriate interventions or services, then developed and implemented individualized service plans.
Provided ongoing case management services, tracking client progress and ensuring compliance with service plans and program requirements.
Managed program expenditures prepared and submitted budget estimates and ensured timely and accurate processing of service payments.
Education
Master of Arts - Divinity
Virigina Union University
Richmond, VA
05-2022
Master of Science - Psychology
Norfolk State University
Norfolk, VA
12-2014
Skills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
People management
Operations management
Project management
Team management
Strategies and goals
Project coordination
Staff management
Goal setting
Budget control
Budget management
Team building
Stakeholder engagement
Creativity and innovation
Organizational development
Rules and regulations
Charismatic leader
Technology and Outreach Skills
Proficient in Microsoft Office Suite, Canva, Google Workspace, Constant Contact, and Social Media Engagement Platforms.
Affiliations
Alpha Phi Alpha Fraternity Inc.
Certification
Licensed Qualified Mental Health Professional (Child and Adult) - 2015-2023
Church Musician/Assistant to Minister of Music at Union Missionary Baptist Church of ElizabethChurch Musician/Assistant to Minister of Music at Union Missionary Baptist Church of Elizabeth
Administrative Specialist at Old Way Baptist Church/ Bethesda Baptist ChurchAdministrative Specialist at Old Way Baptist Church/ Bethesda Baptist Church