Joseph Elliott
Flemington
Summary
Accomplished General Manager at Black Diamond Equipment, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Leveraged problem-solving and relationship-building skills to drive profitability and efficiency, achieving notable growth. Expert in staff training and development, ensuring high productivity and compliance with industry standards.
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Dedicated Equipment professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Black Diamond Equipment
04.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Product Specialist
John Deere
02.2011 - 04.2015
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of john deere product line.
- Product field support
Field Service Technician
Blue Mountian Equipment Rentals
05.2005 - 02.2011
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
Education
Master Tech - Technical
John Deere University
Davenport, IA01-2015
No Degree - Power Generation
Multiquip
Los Angeles, CA01-2010
High School Diploma -
Bridgeport High
Bridgeport, WV01-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Staff training
- Verbal and written communication
- Staff motivation
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 90 staff members.
Certification
- Lean Manufacturing Certification – SME or The Lean Certification Alliance.
- Construction Management Certificate Program Graduate– Construction Management Association of America.
- Salesforce Administrator Credential – Salesforce.
- OSHA Certified
- Automotive Service Excellence Certification (ASE)
- Project Management Professional (PMP)
- WV Driver's License
- First Aid Certification
- Forklift Certification
Timeline
General Manager
Black Diamond Equipment
04.2015 - Current
Product Specialist
John Deere
02.2011 - 04.2015
Field Service Technician
Blue Mountian Equipment Rentals
05.2005 - 02.2011
- Lean Manufacturing Certification – SME or The Lean Certification Alliance.
- Construction Management Certificate Program Graduate– Construction Management Association of America.
- Salesforce Administrator Credential – Salesforce.
- OSHA Certified
- Automotive Service Excellence Certification (ASE)
- Project Management Professional (PMP)
- WV Driver's License
- First Aid Certification
- Forklift Certification
Master Tech - Technical
John Deere University
No Degree - Power Generation
Multiquip
High School Diploma -
Bridgeport High
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