Joseph Ellis
Springfield,United States
Summary
Dedicated and technically skilled professional with a strong foundation in computer science principles and hands-on experience in database administration. Eager to apply analytical and problem-solving skills to support the needs of a dynamic organization. Proven ability to manage system upgrades, perform thorough system audits, and contribute to project development. Committed to leveraging teamwork and excellent interpersonal skills to foster a collaborative work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Service Specialist- Remote
NextGen Healthcare
Franklin, TN, US
12.2019 - 03.2024
- Salesforce Application Management: Utilize CRM technology to manage customer relationships, integrate data from various sources, and analyze it in real time for actionable insights
- Hospital Patient Data App Support: Implement APIs like HL7 FHIR to enable secure data sharing between EHRs and apps, allowing patients and providers to access and submit data efficiently
- Express Link Installation: Follow specific guidelines for setting up and installing Express Link, ensuring compatibility with the system requirements and proper connection to the host machine
- Mobile App or Server Issues: Establish a protocol for receiving and addressing calls from hospital staff regarding mobile app or server issues, ensuring timely and effective troubleshooting to maintain operational continuity
Operations Service Specialist
Service Source
Nashville, TN, US
09.2016 - 11.2019
- Cisco's financial reporting will categorize product and service revenue into Networking, Security, Collaboration, Observability, and Services, with customer markets reported as Enterprise, Public Sector, Service Provider & Cloud
- For Microsoft Excel spreadsheet reporting, PivotTables are a powerful tool to calculate, summarize, and analyze data, allowing for comparisons, patterns, and trends to be observed
- Production and Territory booking reports can be detailed, including all bookings made by users and sources, primarily used to analyze booking activity and room revenue generated
- To submit these reports effectively:
- Ensure data is accurately entered and formatted in the Excel spreadsheet for clarity and precision
- Utilize formulas and PivotTables to analyze the data and highlight key metrics
- Create charts and visuals to represent the data effectively, making it easier for stakeholders to understand the performance indicators
- Review the reports for accuracy and completeness before submission
Customer Support Specialist
Conn's Home Plus
Madison, TN, US
04.2014 - 08.2016
- Collaborated with cross-functional teams including sales, product development, and technical support to escalate complex issues for resolution
- Resolved billing discrepancies by investigating payment history records, coordinating with finance department when necessary
- Collaborated with team members to share best practices, troubleshoot challenging cases together, and ensure consistent service delivery across the department
- Developed strong product knowledge across multiple offerings to effectively address questions about features/functionality/performance
Military Service
United States
06.2008 - 09.2012
- Branch: Navy
- Rank: E-3
Financial Analyst
Ford Motor Company
Franklin, TN
10.2012 - 03.2014
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Strengthened relationships with external partners through timely communication and collaboration.
- Created and maintained precise and accurate models, charts and reports.
Education
Undergraduate - Advanced Cyber Security
University of Phoenix-Online Campus
Phoenix, AZ11.2024
Diploma -
Springfield High School
Springfield, TN05.2004
Skills
- Java
- JavaScript
- Windows
- Software troubleshooting
- Active Directory
- B2B sales
- SQL
- Desktop Support
- Operating Systems
- Microsoft Office
- Salesforce
Certification
Type I/II refrigerant certification, 07/01/09, Present
Military Service
Navy, United States, E-3, 06/01/08, 09/30/12
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Client Service Specialist- Remote
NextGen Healthcare
12.2019 - 03.2024
Operations Service Specialist
Service Source
09.2016 - 11.2019
Customer Support Specialist
Conn's Home Plus
04.2014 - 08.2016
Financial Analyst
Ford Motor Company
10.2012 - 03.2014
Military Service
06.2008 - 09.2012
Undergraduate - Advanced Cyber Security
University of Phoenix-Online Campus
Diploma -
Springfield High School