Summary
Overview
Work History
Education
Skills
Certification
Awards And Leadership
Timeline

JOSEPH EMILIO

Store Consultant
7 West Bluebell Lane Mount Laurel,NJ

Summary

Results-driven Customer Success professional focused on increasing retention rates and streamlining onboarding experiences. Skilled in building client trust and aligning services with business goals, while collaborating effectively across teams. Holds CCSM - Level 1 certification and has a strong background in managing high-volume client interactions and process improvements, achieving high satisfaction scores.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Consultant

FedEx Office
02.2024 - Current
  • Assessed client needs and delivered tailored solutions, increasing repeat business by 15% within six months.
  • Conducted weekly operational audits, reducing process errors by 20% and ensuring compliance with corporate standards.
  • Established long-term relationships to enhance customer loyalty, achieving a consistent 95% satisfaction score on post-service surveys.

Customer Service Advisor

bet365
10.2022 - 08.2023
  • Managed 50+ daily customer interactions with a 95% first-contact resolution rate, ensuring positive user experiences.
  • Proactively escalated responsible gambling concerns, maintaining 100% compliance with regulatory requirements.
  • Resolved disputes efficiently, reducing average resolution time from 48 hours to 24 hours.
  • Supported onboarding of 10+ new hires, decreasing training time by 20% through process documentation and coaching.

Cashier

Home Depot
08.2021 - 10.2022
  • Increased attachment sales by 10% through solution-focused recommendations for customers.
  • Processed daily transactions with 100% accuracy, ensuring financial integrity.
  • Achieved top 10% ranking in customer service satisfaction scores across the store.

Education

Bachelor of Science - Business Administration - Marketing

Montclair State University, Montclair, NJ

Skills

  • Client Relationship Management
  • Retention & Engagement Strategies
  • Account Growth & Upselling
  • Cross-Functional Collaboration
  • Conflict Resolution & Escalation Management
  • Process Optimization & Workflow Improvement

Certification

Certified Customer Success Manager (CCSM), Level 1

Awards And Leadership

Kappa Sigma Fraternity Alumni, 2018 - 2019, Grand Master of Ceremonies, Recruited and onboarded an average of 8 members per semester, increasing engagement and retention through personalized outreach., AGC Committee Member, Built partnerships with local charities, aligning volunteer opportunities with member interests to boost participation.

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Timeline

Store Consultant - FedEx Office
02.2024 - Current
Customer Service Advisor - bet365
10.2022 - 08.2023
Cashier - Home Depot
08.2021 - 10.2022
Montclair State University - Bachelor of Science, Business Administration - Marketing

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